Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pines and Needles have been amazing - we received the most beautiful Christmas tree ever. Very fresh, even bigger than expected and grown to perfection. I want to keep it forever! Delivery was perfect, too. We have had the tree for two weeks now and although it is getting a bit dry by now, it is still keeping its needles. When it arrived, it filled our place with a lovely scent of forest. We are absolutely delighted. The tree is well worth the money. Thank you Pines & Needles for making our Christmas so beautiful with your lovely tree in these difficult times.”

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Posted 4 years ago

“Thank you so much for your kind donation of a Christmas Tree to our hospital. It was a feature of our hall over the festive period and provided some much needed cheer! Thanks Again.”

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Posted 4 years ago

“I had a problem with my tree delivery ( courier service) but after I contacted the courier service I had a prompt email from pines and needles apologising and a refund given of the cost of my christmas tree. The tree was actually delivered the next morning ( a day late) and was healthy and a good shape ( I was actually delighted with it) so I contacted pines and needles to pay for my tree as it had arrived. I paid for the tree but as a goodwill gesture for it being delivered a day late my delivery charge was not added to my invoice for this year and next year I will also have free delivery. As my christmas tree was lovely, my complaint dealt with promptly, politely, and to my satisfaction, I will give 5* and use the company again next year.”

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Posted 4 years ago

“My fourth year with Pines & Needles xx Top notch x”

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Posted 4 years ago

“Jamie at Wimbledon common was the best, most knowledgeable and genuine sales person I have met! What a great service! and a HUGE thank you! You’ve made my move more 1000 times more bearable! Jamie, you’re a star! Emma and Mum the cheeky geordies!”

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Posted 4 years ago

“Daniel F at Ealing Broadway store was lovely, attentive and knowledgeable! Helped us pick the perfect tree and made it an enjoyable experience for the kids! Thank you”

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Posted 4 years ago

“Bought my tree from the Ealing Broadway store last week, excellent service. I vividly remember Milo helping me pick out that perfect tree for the kids. Thank you!”

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Posted 4 years ago

“Sam and Harrison really helped us find the perfect tree and we are very happy with our choice!”

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Posted 4 years ago

“We were served by zac at battersea park, he was very professional and a great help. Found us a lovely tree. Thanks to Zac and to Pines and Needles.”

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Posted 4 years ago

“Friendly and helpful service from Radek in Shoreditch. Nice tree and tree stand, also got some free branches to put in a vase :)”

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Posted 4 years ago

“I HOPE THIS IS THE RIGHT WINDOW TO COMMENT UPON SIMON [Acton Green Chiswick Tuesday 22 December ] An absolute poppet and angel . Pl ensure that he receives a bonus of some kind -THE BEST SERVICE IN CHISWICK AT ALL LEVELS. Also delivery drivers turned up at the same time to Acton Green site Could not have been more considerate kind and professional .”

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Posted 4 years ago

“wonderful service by tom at battersea”

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Posted 4 years ago

“Excellent friendly service.”

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Posted 4 years ago

“Dimo was an absolute star! Helped me carry my tree all the way home chatting all the way there - was impressed with his spirit of helpfulness. I would recommend Pines and Needles as my first experience was been wonderful.”

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Posted 4 years ago

“Lily, at the Putney team, created a pleasant and easy experience for me and my husband. She quickly found us the dream tree, tall and bushy. The kids even said it was the best one we’ve ever had! Will definitely be back next year, and we hope Lily will to. :)”

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Posted 4 years ago

“Tom at Battersea Park was brilliant, friendly and thoughtful, found me a wonderful tree - at a fair price - and some great accessories!”

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Posted 4 years ago

“Fantastic and charming service from Eliot in Maida Vale and our best Christmas Tree ever 😍”

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Posted 4 years ago

“lily was so lovely and helpful, made it really enjoyable to pick a tree, the children loved her. Definitely recommend getting your tree here, was really easy to pick a good looking tree.”

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Posted 4 years ago

“Thank you Pines and Needles in Battersea Park. Great atmosphere, beautiful tree and very helpful staff, particularly Tom and his ?brother??? A great start to Christmas guys!”

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Posted 4 years ago

“Eliot at Maida Vale was brilliant! So helpful and helped choose the best tree. Thank you!”

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Posted 4 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews