Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If going by last year then all very good”

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Posted 3 years ago

“Amazing the ONLY place to buy your tree - great customer service and super tree 🌲 Thank you 🙏🏻”

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Posted 3 years ago

“We ordered a 7ft Christmas tree for delivery. Normally we take a lot of time picking one out for ourselves but had to rely on someone else to get it right for us. They did amazingly - a beautiful tree, evenly bushy and super healthy looking”

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Posted 3 years ago

“Shish and his other team member went out of their way to help me sort out an error in my order, and came back right away with the product I forgot to order. They even took extra time to install it, even after spending so much time sorting out the issue already. Two absolute stars! Thank you so much to them. On other notes, the tree is beautiful and the whole office loves it.”

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Posted 3 years ago

“Tree last year from O&N was very dry right from the start. But this year it’s beautiful and healthy and sucking up water like it should. Delivery was smooth and friendly. They installed into our tree base efficiently.”

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Posted 3 years ago

“Really pleased with the tree Christmas, just the right size for our office”

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Posted 3 years ago

“Very easy to order online and impeccable delivery service!”

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Posted 3 years ago

“Amazing tree 1 so pleased with the service, delivery and tree. It is beautiful and smells amazing. Thank you guys!”

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Posted 3 years ago

“Good service, nice trees”

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Posted 3 years ago

“Beautiful 8 foot Nordmann Fir Christmas Tree delivered very quickly.”

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Posted 3 years ago

“Beautiful tree and shape. Arrived in great condition and when opened out was full and bushy. We’ll certainly be ordering again. Thank you.”

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Posted 3 years ago

“Excellent delivery- really helpful and took extra time to help me out. Tree is beautiful, thank you”

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Posted 3 years ago

“Picked up our tree and lights from ealing church today. Great staff, friendly and knowledgeable and great quality tree”

Pines and Needles 5 star review on 28th November 2021

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Posted 3 years ago

“Great customer service and lovely tree, shout out to Luke for 10/10 customer service 🌟”

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Posted 3 years ago

“Finn & Ella in Wimbledon were super friendly & helpful and deserve a Christmas bonus.”

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Posted 3 years ago

“Fantastic service from Highbury branch. Always but my tree from here. Great tree, great price. Job done.”

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Posted 3 years ago

“Thank you Josh for your help in choosing my tree. Brilliant customer service, just like last year!”

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Posted 3 years ago

“Ionna and Leon at the St Paul's venue in Stoke Newington were great. I came several times and each helped me choose a tree. They spread the Xmas spirit and even let me help with wrapping it.”

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Posted 3 years ago

“Thank you so much Pines and Needles for the beautiful 4ft Nordmann Fir we ordered from you for our hall. So bushy and healthy and looked as good the day we sadly had to take it down as it did the day it arrived. Such a good service too, arrived early in the day of our chosen slot. Our first year with Pines and Needles but we’ll return year after year!”

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Posted 4 years ago

“I got my Christmas Tree late, it was Christmas Eve. John B & Misha helped me find the best one at the Maida Vale store. They were really helpful and carried it to a taxi and the tree has lasted so well. Exceptional service. Great tree. See you next year”

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Posted 4 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews