Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and a beautiful tree!”

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Posted 3 years ago

“The guys that came to collect my tree were great- very friendly and efficient! Would definitely recommend!”

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Posted 3 years ago

“The 7ft tree was perfect.”

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Posted 3 years ago

“After some terrible trees this year was excellent!”

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Posted 3 years ago

“We got our tree today from Wimbledon Park site. The service was more than excellent. The young man went out of his way to help us choose. Will be back next year.”

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Posted 3 years ago

“Pines and needles-Ealing Broadway. Thank you Joseph for your help and advice today! Great Service !”

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Posted 3 years ago

“I have bought a lovely Christmas tree in Ealing Broadway. The service was great, a big thank you to Joseph and Ben. I was helped to pick the right tree for me and given advice how to look after it. Would definitely recommend it.”

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Posted 3 years ago

“Valerie and Carolina from Ealing , helped me select a tree and kindly offer to help carried it to my car. Friendly and very helpful”

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Posted 3 years ago

“Lovely customer service from Aisling in Lavender Hill!! Thank you!! Our tree is absolutely beautiful & lush, they always have such a great selection even for lastmin shoppers like us. We come here every year!”

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Posted 3 years ago

“Luca in Freiern Barnet, helped me select a tree and kindly carried it to my car. Friendly and very helpful”

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Posted 3 years ago

“I've been using the Dulwich Pines and Needles for years, the staff are always so helpful - I'd like to mention Gus, in particular, as he helped me this year. The trees I've had have always been very good quality, bushy, and have lasted well, right through the Christmas & New Year season.”

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Posted 3 years ago

“Regular customer at Ealing Common, thank you Ahmed for your help this year!”

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Posted 3 years ago

“Our most amazing tree ever and we didn’t pick it out!! For over 15 years we’ve picked out trees but just had one delivered this year and it was the best!!! So impressed!!!!”

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Posted 3 years ago

“Thankyou to Lucy at the Ealing Common Pines and Needles branch who helped us choose a Christmas tree, sawed off the end to make it fresh and put it in our car, very knowledgable, helpful and gave us good advice. Good prices for the Nordmann Fir trees. Jane N.”

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Posted 3 years ago

“Great customer service from Harry today in Bushy Park.”

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Posted 3 years ago

“Excellent service from Ben at Ealing Broadway site”

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Posted 3 years ago

“Efficient delivery, in time slot, and A SIMPLY BEAUTIFUL, FRESH TREE.”

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Posted 3 years ago

“I bought my Christmas tree this evening form Pines & Needles in Ealing Broadway - embarrassed to say I’ve walked past the pop up store for last 2 Christmases 🤦🏻 - it has such a nice selection of trees. Very happy with my pick, with the assistance of Ben, his customer service and attentiveness was first class, even being the only guy working this evening. Ben was so helpful, restocking some empty spaces with the size I was looking at - the quality of tree is very good I will defo be buying again next year!!! Many thanks Ben @ Pines and Needles Richard @ DY”

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Posted 3 years ago

“Thank you very much to the Pines and Needles team at Battersea Park. Gus was very helpful, being most informative, not to mention patient while I made a choice from the extensive collection. Kyan was most helpful and friendly with delivery. Both of these chaps are great ambassadors for your company and deserve a lot of credit. The tree now standing in the lounge looks wonderful!”

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Posted 3 years ago

“We had a great experience. Myles knows his stuff and is good fun. couldn't recommend them highly enough.”

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Posted 3 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews