Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick and easy. Customer service is the best, the very helpful. Tree is absolutely lovely and just the right size!”

Helpful Report

Posted 2 months ago

“Great customer service and a tree the children at our school are enjoying. Thank you”

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Posted 2 months ago

“Our students love the tree!”

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Posted 2 months ago

“These guys are wonderful and really supportive to our Charity AGE UK Wandsworth in Old York Road (Main Office and East Hill (Day Centre) The enjoyment the users have when the see the trees and decorations putting up is so special and a moment to reflect Pine and Needles are so helpful and the Trees are amazing We cannot thank you enough for thinking of us and giving us such Amazing Trees The staff also are so helpful at picking the right ones for us there is no bother as all anytime PERFECT”

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Posted 2 months ago

“We turned up and there was a wonderful selection of trees to choose from. The guy working that day was very helpful and kind would definitely get my tree from here again Merry Christmas”

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Posted 2 months ago

“Just wanted to thank you for organising our tree donation to The Holly Lodge Centre, Richmond Park. It is so kind of you to donate a tree again to us, we are extremely grateful for how organised the process has been and for the kindness, it will make such a difference to our workshops for a special needs visitors. Each group decorates the tree which is a highlight of their visit! We are a charity who receives no government funding so donations like this make a huge difference. Thank you”

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Posted 2 months ago

“We are traveling from USA & contacted pines & needles to deliver a tree so we could keep traditions whilst traveling . Their service & tree was absolutely stellar.”

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Posted 2 months ago

“Pines and Needles delivered a stunning tree to our apartment building. The tree was beautiful bushy and didn’t have any annoying sparse areas. It also lasted well into January with minimal needle drop. Visitors and guests all made comments about how beautiful the tree looked. I’ve already recommended P&N to numerous people and will be using them myself next Christmas. Excellent quality and service.”

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Posted 1 year ago

“We're so thrilled to have Pines & Needles' beautiful tree 'Decking our Hall' at The Exchange this Christmas! Great quality tree and great service from the team. Highly recommended."”

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Posted 1 year ago

“Really beautiful tree. Team at Pines and Needles were friendly and helpful - we will definitely be getting our tree from here next year as well!”

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Posted 1 year ago

“We love the Christmas tree at our building hall, it looks amazing!!!!”

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Posted 1 year ago

“I couldn’t be happier with our Pines and Needles tree! Our 12 footer looks incredible in our foyer. The team from P&N were super slick in arranging a convenient delivery time and the install was slick and professional. Thank you, hope to have a P&N tree next year!”

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Posted 1 year ago

“Perfect Service! Jennifer was very helpful with the Christmas tree donation for our organisation and all of our Service Users were very happy to have a real tree this year!”

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Posted 1 year ago

“Fabulous courteous service and a team that tidy up after themselves. I love seeing the lovely tree in the hallway when I walk past it each morning and evening.”

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Posted 1 year ago

“We bought a Christmas tree from your location at the YMCA in Kingston, from Ryu. He was friendly and helpful from the time we arrived, and sold us the perfect tree. It looks amazing in our home now, all decorated with lights. Thank you Ryu for the excellent customer service! We would definitely recommend you guys to anyone who asks.”

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Posted 1 year ago

“We absolutely love our tree from Pines & Needles, it looks fabulous in our reception! Thank you!!”

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Posted 1 year ago

“As always, perfect service and beautiful tree. Pine's and needles give a fantastic customer jounery from start to finish! Thanks again, the team at Parsons Green Club :-)”

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Posted 1 year ago

“Miles and May at Barnes were utterly lovely tonight when we went to get our tree. Super friendly and fresh as daisies the pair of them. Thanks guys. Merry Christmas! Love having you guys in Barnes. X”

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Posted 1 year ago

“Delivered on time, very polite, kind, courier. Thank you very much. Happy upcoming holidays.”

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Posted 1 year ago

“Pines and Needles have been so supportive and we are delighted with our beautiful tree! Thank you so much. artsdepot”

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Posted 1 year ago

Pines and Needles is rated 4.2 based on 2,557 reviews