Tree great as always but delivery service not nearly as friendly or slick. He called to ask which building I was in when he had the address (it's a short street and numbers are clearly displayed). He then called me again from outside my block asking me to let him in, complete ignoring the obvious intercom system. He also grumbled about bringing the tree in and putting it in my stand (which he did) saying I had only paid 'standard delivery' which meant leaving it on the street. Is that true as every year previously a friendly person wearing a Santa hat has brought it in and placed it in the stand without being asked. Friends who I introduced to you based on your previous excellent customer service have made similar comments to me.