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Pines and Needles Reviews

4.2 Rating 2,472 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,472 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really excellent service from Miles at the St Paul's outlet in Hackney. Helpful and cheerful. Good for the Christmas spirit and the tree looks fabulous!”

Posted 1 year ago

“Tree just delivered and installed by very nice delivery team - beautiful tree (worried as I’d just ordered it on line) - We couldn’t ask for more. Thank you and merry Christmas.”

Posted 1 year ago

“Good service. I’ve used these guys for many years. I was a bit concerned by some reviews I’d read, but they have been great. I ordered an foot Nordmann on the morning of 10th December, and it arrived, on time the next morning. The team texted me in advance to let me know the time they’d arrive, the tree is a great shape and looks really fresh and the whole thing was put up and fluffed out by the two-man team (in kilts!) in less than 10 minutes.”

Posted 1 year ago

“Always reliable and a pleasure to deal with .... lush tree 🌲”

Posted 1 year ago

“Good quality tree Ordered and delivered the next day. Great service”

Posted 1 year ago

“Great service at Barnes Pines and Needles. Thanks Josh for all your help picking the prefect Christmas tree 🙏🎄🎅”

Posted 1 year ago

“Driver has delivered the last tree they had in the van, which had some of branches trimmed, and huge gaps on one side, which we noticed after they left. Support never responded despite their claims of 48 hours replacement”

Posted 1 year ago

“Excellent service, friendly team. Love our 4ft tree”

Posted 1 year ago

“Excellent”

Posted 1 year ago

“Lovely tree and good delivery service. Would recommend”

Posted 1 year ago

“Awesome tree, exactly as advertised. Smooth delivery and communication. Highly recommend”

Posted 1 year ago

“Great fluffy tree! Fresh and beautiful!”

Posted 1 year ago

“Been usoling pines and needles for 6+ years. Always been happy with our tree. This year however it is awful. Already dry (despite lots of watering) and dropping so many needs, no chance will last until Jan. Customer service non existent. Can't get through on phone or leave a message and no reply from email. Won't be using again.”

Posted 1 year ago

“The water holding and the tree is great, everything we were looking for! This was our first real Christmas tree and it’s above expectations, really pleased with it and definitely will be purchasing from Pines and Needles every year now.”

Posted 1 year ago

“5 foot wonky tree”

Posted 1 year ago

“Thank you for swooping -is perfect(great service)”

Posted 1 year ago

“Tree is great, nice and full, not too many needles coming off and it smells great.”

Posted 1 year ago

“Ordered a 7ft tree and we were surprised at how beautiful it was! Nicer than the ones at the local branch!”

Posted 1 year ago

“Tree was in great condition. Vehicle broke down as they were delivering, and they took some time to alert me. But once they showed up they were charming. Let's see how disposal goes...”

Posted 1 year ago

“I absolutely love our Nordmann Fir, it’s so beautiful I cannot stop looking at it.”

Pines and Needles 5 star review on 10th December 2022

Posted 1 year ago

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Pines and Needles is rated 4.2 based on 2,472 reviews