Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,548 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,548 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery etc. wilted in 2 weeks. Very disappointing”

Helpful Report

Posted 2 years ago

“I would say it’s the worst tree I ever bought. It wouldn’t stand up straight without falling over. Thought it was the stand and bought another for 100 but still kept falling. Slightly brown and non fall tree needles everywhere from the first day. Terrible tree. Had to lean against the window to stand it up . Really dodgy set up with small children .”

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Posted 2 years ago

“Fantastic service from start to finish and, simply the best xmas tree - my family were delighted! Would recommend without hesitation.”

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Posted 2 years ago

“We are very fussy about our Christmas Tree and so I went twice to Richmond Athletic grounds Pines & Needles and was both time helped by the brilliant Lucy, to whom nothing was to much trouble and her enthusiasm never wained. We had the tree delivered and put up by the team and it was seamless and so simple. THANK YOU (especially Lucy!!)”

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Posted 2 years ago

“Fred served us last minute with a smile. Very cheerful and helpful. Thank you!”

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Posted 2 years ago

“This is an excellent service. I kept making changes in my order and they accommodated me every time. The tree was scheduled to be delivered between 8-1 and arrived at 10:45. The delivery men set it up for me. The tree is beautiful and smells delicious! This is a super company.”

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Posted 2 years ago

“Got a really beautiful huge tree from the Fulham branch (lol). Great and friendly service from a guy called Ben who manhandled it through the net machine and somehow got it into the car- a feet I would not have been able to do- whilst cracking a joke or two. Left feeling nicely festive and tree looks fabulous in situ.”

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Posted 2 years ago

“We picked up a beautiful tree from Maida Vale yesterday and were served by a wonderful young man called Luke . He was polite, professional and super knowledgeable about all the different trees. Please pass our huge thanks to Luke”

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Posted 2 years ago

“Excellent tree, really full and a good shape”

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Posted 2 years ago

“Very pleased with the service. Although one small branch was broken and fell off overall Christmas tree is really nice, great shape, perfect high we purchased 6ft Nordmann Fir Christmas Tree and we love it.”

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Posted 2 years ago

“It has become a fab family Christmas tradition to buy the tree from Pines and Needles Lavendar Hill. Easy, fun and Christmassy! Great kilted service from Dom this year!! 🎅🏼🙌🎉”

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Posted 2 years ago

“Really poor service, failing twice to deliver a tree ordered weeks ago and being lied to by customer services. 2 very upset children as we’re now out searching for alternatives. Won’t be using you again and recommend others to avoid as well”

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Posted 2 years ago

“Bought a tree from Pines and Needles again this year. Nick was so helpful as we took a while to choose and he carried it to the car whilst dealing with excited children. It looks perfect.”

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Posted 2 years ago

“It’s our family tradition to buy trees here and Dan made the experience even better…thanks Dan! 10/10 Matt from acton”

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Posted 2 years ago

“Wonderful. Thank you very much for my lovely tree delivered to the room.”

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Posted 2 years ago

“Excellent tree and great service”

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Posted 2 years ago

“Excellent product & delivery service. I will be using this company again for more Christmas products!”

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Posted 2 years ago

“Dan at the Stoke Newington branch was really helpful and we’re super happy with our tree!”

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Posted 2 years ago

“Excellent service provided! Very friendly and professional staff!”

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Posted 2 years ago

“I ordered a 9ft tree which I had not been able to choose personally and was rather anxious it would be disappointing. It is absolutely stunning! Thank you so much!”

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Posted 2 years ago

Pines and Needles is rated 4.2 based on 2,548 reviews