Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“buying the tree was a lovely experience with friendly and helpful staff. The delivery of the tree was also a lovely experience with lovely and helpful staff. We paid £65 for the premium tree removal service. In previous years the staff carefully wrapped all the decorations in paper and stored them in a box along with the lights and ribbons that were carefully wound up. This year the decorations were all stuffed into a bin bag with some of them broken and the lights and ribbons were stuffed into a separate bin bag in a tangled mess. Took us hours to reorganise everything and when we complained we got a refund of £30 and an apology. A lovely experience ended up being tarnished at the end. I wouldn’t recommend the premium tree removal service”

Helpful Report

Posted 3 years ago

“Really well organised drop off. Tree was beautiful and lovey quality with a perfect shape. Still looked really fresh on 6 Jan when it sadly had to come down. Highly recommend.”

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Posted 3 years ago

“Never disappoints and delivery/removal service was excellent”

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Posted 3 years ago

“This is the first year we did an online selection and order, and it was marvellous. Very easy to select the right size and variety of tree.”

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Posted 3 years ago

“I booked the collection service for indoors, why have I never done this before.... It was an amazing service and would strongly recommend it to anyone in an apartment. I live on the top floor, with no lift and the thought of losing all the needles down the stairs filled me with dread :-( The guys turned up, very friendly and polite and within 10 minutes had chopped the tree down, cleaned up and were on their way out. Will book again next year.”

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Posted 3 years ago

“I've been ordering trees for over 3 years - have always been extremely happy! This year I also ordered tree removal which was supposed to get out the treen and clean up the mess. So the latter part, cleaning, wasn't done as we didn't have a groom and workers weren't supplied as well. So we were left with a huge pile of needles on the carpet, which took us more than 3 hours to clean!”

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Posted 3 years ago

“Excellent.”

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Posted 3 years ago

“Fabulous tree, very prompt delivery! Will definitely use Pines and Needles again next year ! Thank you”

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Posted 3 years ago

“They put the base of the tree on the velvet couch, marking it. They tried to leave without clearing up the needles, which was part of the service I had ordered.”

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Posted 3 years ago

“Lovely magical tree”

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Posted 3 years ago

“Perfect service, polite and on time. The tree was the best we’ve had in all of these years! We’ve been with Pines and Needles since its beginning”

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Posted 3 years ago

“Tree 4ft - came as expected. Disappointed that came in big plastic bag which not sustainable.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Beautiful tree delivered first thing in the morning. I have been buying trees from Pines and Needles for many years but this was the first time I used the delivery service and I was very impressed with it.”

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Posted 3 years ago

“the tree was great, as always.”

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Posted 3 years ago

“Lovely service and such a great tree!”

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Posted 3 years ago

“The tree would not fit into stand so bought another stand and still didn’t fit. Seemed to be because the trunk was not straight. So had to lean on window to hold it up. Needles all over floor from day 1 . Worse tree I have ever had”

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Posted 3 years ago

“Great service. They delivered on time, tree was lovely, they picked up on time. No mess and really professional and respectful. Wouldn’t hesitate in using them again.”

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Posted 3 years ago

“The best tree we've ever had! A beauty! :)”

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Posted 3 years ago

“The service from Pines and Needles has always been excellent. Because of that, we were disappointed to have a Christmas tree pick up that was less so. One of the team was completely useless and made life difficult for the other. He had trouble following directions to get to our home, left a mess and was generally clueless. This was such a surprise as usually the Pines and Needles service is good.”

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Posted 3 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews