Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was our first time buying a tree from Pines & Needles in Beddington Park, Troy was fantastic, really helpful, friendly and informative. He even offered to carry the tree to our car for us! They had a great range of tree heights and prices. Our tree is now decorated and looks absolutely stunning. Definitely recommend!”

Helpful Report

Posted 2 years ago

“Little bit heartbreaking honestly, we used these guys a few years running with no problems. This year we go back and the tree prices have jumped 25%, tough but we can roll with it, we pick a tree and get it ordered home. It's been in place (watered and the right temperature) for a week and is on its last legs. I knocked a bow placing a present today and almost a 3rd of the needles just tumbled onto the package. Sturdy branches are no longer springy enough to hold up even lightweight ornaments, the whole thing is on its last legs. For 100 quid its infuriating, and the whole thing sort of becomes a sad metaphor for the festive period. Just looking at it I worry about it surviving till Christmas let alone to the 12 night. Last time we go here for an overprices corpse.”

Helpful Report

Posted 2 years ago

We are sorry to hear this. Please email customer services at team@pinesandneedles.com to arrange a replacement tree.

Posted 2 years ago

“Troy @ Beddington was extremely friendly and helpful - when we had chosen a tree he brought it to the car for us and even offered to load it too. Great service.”

Helpful Report

Posted 2 years ago

“Great choice of trees and really convenient location for collection in Beddington Park. Friendly, helpful service from Troy and Kani - trimming the tree and even offering to carry to the car! Would hoghly recommend.”

Helpful Report

Posted 2 years ago

“Aye was a cracking experience at Kenwood house with me and the mrs. Big shout out to very helpful Luca made the whole thing a breeze cheers mate!”

Helpful Report

Posted 2 years ago

“The missus and I stopped at Pines & Needles pop up store in Beddington Park earlier today. We were in and out within 10 minutes thanks to Troy who was extremely helpful, pleasant, and gave us a good deal on a couple of trees. Thanks very much! Merry Christmas!”

Helpful Report

Posted 2 years ago

“Ordered a small led lit tree waited ages for it to arrive. Emailed and rang but response not very helpful. When it arrived it looked cheap and tatty. When we plugged it in it didn't work. Now l have to work out how to return it. Would definitely never order from here again”

Helpful Report

Posted 2 years ago

We are sorry to hear this. Please email customer services at team@pinesandneedles.com to arrange a replacement item or a refund.

Posted 2 years ago

“Kani at Beddington was fabulous today, very helpful and friendly! First time getting a tree from here and will 100% be going back next year!!! Amazing service.”

Helpful Report

Posted 2 years ago

“Noah at Regent’s Park was very helpful and it was raining, thank you”

Helpful Report

Posted 2 years ago

“Very happy with customer service from Misha. Thank you!”

Helpful Report

Posted 2 years ago

“If I could give them 0 stars I would. We have used Pines and Needles the past few years for delivery and they were great. This year was a disaster and I will never use them again. We ordered 2 trees (1 potted, 1 7 ft) both arrived and were completely misshapen and so warped you couldn’t hang ornaments on either. After trying for hours to get a hold of someone through customer service (after multiple phone calls and hours on hold) I was told I would have to wait two days (they couldn’t accommodate my schedule I had to totally rearrange mine to get the trees in a timely fashion) before they could deliver a replacement and I was assured that it would be quality checked. When the two new trees arrived the potted tree was fine but the tree which was supposed to be 7 ft was actually only 156 cm!! Furthermore, I had paid for installation and the delivery guys refused to do it until they spoke with a supervisor. Regardless, I refused the tree and I am now fighting to get refunded since they said they’re “backed up”. I was a loyal customer before after but this experience, where there is no effort made to fix the situation and the drivers are rude or don’t show, is unforgivable. We have since found another London-based provider that was a delight to deal with and got a beautiful tree installed the next morning. Stay far away from pines and needles”

Helpful Report

Posted 2 years ago

We are terribly sorry you've had this experience, our customer service team is working hard to resolve this issue.

Posted 2 years ago

“Brilliant and beautiful Nordman. Great customer service team and helpful delivery team. 2nd year with P&N.”

Helpful Report

Posted 2 years ago

“Went to one of their locations, picked and paid for a tree and paid for delivery which was for the next day. Next day I waited till 10pm and there was no delivery. Messaged them through their app that was supposed to show tracking and info about the delivery - no response, emailed them the next morning - no response. Tried to call and after selecting customer service on their phone line i was responded to very rudely telling me to email a customer service email address (what is the point of a customer service option on your phone line if you won't take any cs questions on it?). Emailed again and many hours later received a confused email response saying they are trying to find us "a" tree. They've clearly sold on the tree we picked and happily pocketed the money. Will never use again. And will be reverse charging the payment with my bank as they are clearly too incompetent to process a refund.”

Helpful Report

Posted 2 years ago

We’re terribly sorry you’ve had this experience. Our customer service will refund you for this order.

Posted 2 years ago

“Most perfect trees and customer service. Troy was extremely kind, thanks so much!”

Helpful Report

Posted 2 years ago

“Troy was very helpful and had great energy. I’d recommend anyone to go if they need an xmas tree or decorations purely based on the customer service.”

Helpful Report

Posted 2 years ago

“Visited the Beddington pop up store shortly before closing on Sunday with my daughter. We were greeted by Troy who was very helpful and informative. Very pleased with our tree and the service we received. Highly recommend this branch and Troy's customer service was excellent!”

Helpful Report

Posted 2 years ago

“Great service. Troy at Beddington was so helpful and kind. Will definitely be re-purchasing here again!”

Helpful Report

Posted 2 years ago

“Great service from May and Miles at Barnes. They are delightful and knowledgeable. We now have a beautiful tree thanks to them.”

Helpful Report

Posted 2 years ago

“Chose a tree from Ealing Broadway last night. Felix Fuller-Kevley was super helpful and made sure that we left with exactly the tree that we wanted. See you next year!”

Helpful Report

Posted 2 years ago

“Great service. The Christmas tree is absolutely stunning! TROY from BEDDINGTON was so kind and very helpful! Thank you so much for your help!! MERRY CHRISTMAS 🎄🎁”

Helpful Report

Posted 2 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews