Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,555 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hiya,\n\nThe tree was promptly delivered and was easy to order via your sales reps. It looked gorgeous for a few days but didn't last the whole festive period despite being regularly watered :(\n\nWe also ordered a mini desk tree that never arrived despite us being assured it would arrived the day after our large tree did!”

Helpful Report

Posted 56 years ago

“Gorgeous tree! Haven't decorated yet but already so many compliments from staff on how good it looks and the amazing smell!”

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Posted 56 years ago

“Excellent”

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Posted 56 years ago

“Disappointing that you didn't deliver the order of napkins which I was relying on for my Christmas table design. No notification that it was no longer available, just didn't turn up. It took me a couple of days to find time to open the box and discover they weren't there. Won't order extras from you again next year I am afraid”

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Posted 56 years ago

“tree was much larger than expected, more 5 ft than 3 which was a shock but still a very nice tree”

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Posted 56 years ago

“So pleased with my tree it is really lovely. As usual delivery was faultless and the delivery man Abdullah was a credit to you. Thank you”

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Posted 56 years ago

“brilliant”

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Posted 56 years ago

“the tree is really not the same standard as last year, ery dry on delivery and with many dead/dry branches. \nLight installation is not good (there is missing items in the order)...this is the first time in many years that i am so disappointed. And when I called to explain the missing items, and my unhappiness, the only gesture was the refund me what was not delivered, which I guess I have to be very thankful for ???”

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Posted 56 years ago

“The glass baubles were the wrong colour and we were supposed to receive a mistletoe that did not arrive. Apart from that that all else was well. Roland”

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Posted 56 years ago

“One of the trees delivered was in a very sorry state, we had to cut the bottom 2 ft off to get rid of the dried out branches.”

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Posted 56 years ago

“Excellent service all round”

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Posted 56 years ago

“The package arrived with a dent in the box and the bulb broken. Pines and needles replace them, I am very impressed by the service of customer services, many thanks”

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Posted 56 years ago

“very very good thanks very much”

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Posted 56 years ago

“As I just explained to Dominic, one of your management team, your delivery team completely ignored my clear, easily understood instructions. Even worse, the gentleman I spoke to also swore and yelled at me when I called to find out where the tree he'd promised me was, three hours after his first call to inform me they were on their way. Explaining I'd be making a complaint, I hung up to collect the tree from my concierge in the lobby where it had been for three hours while I pointlessly waited upstairs in my flat for my door-phone to ring. While carrying the tree up myself, the same gentleman called back and left an apologetic message telling me they were returning to bring the tree upstairs?!?! I called back immediately but the phone went to voice-mail so I left a message requesting he did not return, explaining I'd now done this myself. I also sent a text explaining this and the fact I did not appreciate being yelled and sworn at by someone I'd paid for a not inexpensive service. Despite these clear instructions, I was then interrupted nearly three hours later by the constant ringing of my door-phone. Realizing who it was I ignored this, but after it was repeatedly rung for nearly three minutes I lost patience, answered it, told your driver to go away and hung up. Two hours later I received a text apologizing he had "just seen" my message, something I find hard to believe if he used the same phone for any other deliveries. \nI've used your service for two or three years prior to this one and until now, was always prepared to pay the extra money your trees cost for the convenience and lack of fuss. The amount of extra time and stress I experienced yesterday and even today with the time needed to explain this farce, negates that entirely. I seriously doubt I will be using it again.”

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Posted 56 years ago

“Delivery was a day early but tree fine and what we expected. Only comment is that it would have been good to know we needed a saw”

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Posted 56 years ago

“Ordering was very easy and quick.\n\nThe tree is perfect. Really bushy and well shaped-the best which I have ever seen.\n\nThe delivery team were very helpful and efficient.\n\nSo all perfect.\nMany thanks and see you next year!”

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Posted 56 years ago

“excellent tree and shape”

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Posted 56 years ago

“excellent, very impressed, fresh tree with great shape”

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Posted 56 years ago

“Tree was so scrawny and dry, including a broken 1ft long tip together with several broken branches that I went to a local lot around the corner and bought a much better one for £35. I ordered the 400 light battery operated colored lights and instead got 600 battery operated white lights. Your driver yanked the tree out of his truck and threw it on the ground before picking it up for delivery and was not particularly courteous or friendly in his manner. I was in the middle of dealing w removers inside the house and could not inspect the tree until Christmas Eve. Otherwise I never would have accepted it. As it is, it is \nsitting on our terrace waiting to be recycled. Photos of the tree and the broken tip are available if you need to see them. Hard to believe you would call this a 7 ft tree of good quality and freshness. Under the circumstances, I'd like my money refunded. I only ordered from you on a friend's recommendation as we were pressed for time with the removers”

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Posted 56 years ago

“Tree is a bit disappointing 2 years running now.”

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Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,555 reviews