Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,555 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“big n bushy loveliness”

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Posted 56 years ago

“Another great tree from Pines and Needles.”

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Posted 56 years ago

“Martin delivery guy was great. Very helpful\n\nI have been asking however, for a refund on 2 sets of lights and emailed/spoken to you guys, it's still NOT happened!!”

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Posted 56 years ago

“Everything was great from start to finish. You provide wonderful service, and I don't think I have ever had such a nicely shaped tree! Thanks Ish for bringing my beautiful tree. I have recommended you to quite a few people. Hope you get the business. Kind regards, Sara\n”

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Posted 56 years ago

“Great service from beginning to end.”

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Posted 56 years ago

“The best Christmas tree i have ever had, so fresh, and a beautiful shape”

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Posted 56 years ago

“Fantastic, just what i was looking for,”

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Posted 56 years ago

“For the last 3 years I have had to have a second delivery. I'm hoping you will get this correct in 2014.”

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Posted 56 years ago

“lovely tree. good deliverY”

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Posted 56 years ago

“Wouldn't have taken the morning off if I had known the tree would just be left on doorstep. Have been up and in since 8. Door bell hasn't rung and no one knocked. Tree just left and only discovered when opened door to postman”

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Posted 56 years ago

“Super tree, delivered on time, in good nick and with a cheerful grin!”

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Posted 56 years ago

“Pretty, pretty tree - much loved over the holidays, makes me smile every time I see it!”

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Posted 56 years ago

“My tree was delivered to my neighbour during the wrong slot, and they forgot the mini tree by a mistake which was very disappointing as I didn't know that it had been delivered to my neighbour and was waiting with my kids for delivery. Unfortunately my neighbour didn't come home until nearly 11pm. Having unwrapped the tree last night I am very very disappointed with the tree as the needles are dull and brittle, not green and glossy that one expects from a Nordman Fir the branches are drooping, I am sure the decorations will fall off before Christmas day, this tree has been cut a long time ago and there is no scent whatsoever. This morning the floor is covered with needles that have fallen off the tree. I do wonder whether I received someone elses order as this is not a nordman fir and it came on the wrong delivery slot without the mini tree. Such a disappointment as last year the tree was lovely quality and lasted the whole season.\n”

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Posted 56 years ago

“Very easy to use and top up with water.”

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Posted 56 years ago

“Gorgeous tree. The pines puffed out even more after a few days in water.”

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Posted 56 years ago

“Ish was very nice and helpful.”

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Posted 56 years ago

“very happy, everything ran very smoothly and the trees are lovely”

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Posted 56 years ago

“really beautiful tree”

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Posted 56 years ago

“fab tree lastest ages”

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Posted 56 years ago

“Brilliant, I especially appreciated the help in getting the tree unwrapped and into the stand!”

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Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,555 reviews