Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just perfect”

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Posted 16 years ago

“I was slightly worried before receiving the tree as last year the tree seemed shorter than usual and I wondered if your standard was slipping a bit. But to my relief and my son's great delight this year's tree was magnificent!\nWe were very happy.”

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Posted 11 years ago

“The driver rang me before delivery and was helpful.”

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Posted 12 years ago

“Christmas tree was deliverered on time and is a beautiful shape.”

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Posted 12 years ago

“I was genuinely impressed for the second year running. We ended up with a magnificent tree that lasted tremendously well. \n\nWe named the tree 'Perfecto' as it was so good. \n\nAbdullah acknowledged the problem without any fuss on the first tree. The lady who I then spoke to on the phone was responsive and understanding. Mike then bought us Perfecto.\n\nThank you, Pines and Needles. It is a big ground floor bay window the tree has to fill and you provided us with a great tree and great service this year.”

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Posted 11 years ago

“Wonderful tree!”

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Posted 56 years ago

“Once again, a really beautiful tree, much admired, and no problem with delivery. Many thanks.”

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Posted 11 years ago

“This year I have had a very positive feed back from our client regarding the tree they received. Thank you for listening to my request on my order.”

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Posted 56 years ago

“Best tree we have had. Beautiful shape. Christmas day here and not one needled dropped. Love it to pieces. Thank you so much.”

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Posted 17 years ago

“Very happy with your service and the delivery. I think the only additional point to make is that it would be good to have a leaflet of really helpful advice in with the trees. I had to go on to your website and find something to pass on to the recipient. But otherwise, excellent. Thank you!”

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Posted 12 years ago

“I've already reviewed your service - hope you got it! All went very well - thank you.”

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Posted 56 years ago

“Tree is lovely. Delivery was fine too. After a hiccup last year I am very happy again. However, I think it will probably be the last time I use you just because if the expense. It's a luxury having it delivered!”

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Posted 12 years ago

“Lovely tree, we are delighted with it. Delivered well within the time slot and left in the safe place as instructed”

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Posted 12 years ago

“Excellent products and service”

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Posted 56 years ago

“Lovely tree, best one we've had so far - thanks”

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Posted 56 years ago

“Excellent fresh tree that lasted for four good weeks !”

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Posted 56 years ago

“I last ordered a tree from you 8 years ago. The lovely potted tree lasted EIGHT Christmases. If it hadn't dried out while we were on holiday this year it may well have lasted a ninth. Will definitely be be ordering my replacement tree this year from you.”

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Posted 11 years ago

“The tree is absolutely perfect!”

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Posted 15 years ago

“Gorgeous tree!!! Super delighted - it's the fullest most beautiful one we've had in years. And delivery was quick and easy. Thank you!”

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Posted 12 years ago

“Bigger and nicer”

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Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews