Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good, very pleasant and helpful driver.\nThanks so much.\nTree is perfect\nHappy Christmas to all the P & N”

Helpful Report

Posted 56 years ago

“Good shape, glossy, the best tree I've had in years”

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Posted 56 years ago

“Excellent service. The delivery guys brought the feel of Xmas with them! They were fantastically jolly and helpful. Thank you!”

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Posted 12 years ago

“although the lights you delivered didn't work and I never received the free mistletoe, the service to put it right was very good.”

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Posted 56 years ago

“Overall, excellent and quick service. Really good! The only downside was the mess left in the communal hallways afterwards. There were a LOT of needles on the floor. Maybe a little sweep on the way out would have been good. Anyway, I'd definitely use you guys again. The tree is beautiful. Thanks”

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Posted 56 years ago

“Charlotte was fantastic, very reactive and efficient at a very busy time. All items exactly as expected, excellent value to liven up our Christmas”

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Posted 56 years ago

“Tree in a perfect condition. Very nice delivery man. \nI will certainly buy next year with you and I definitively recommend your services to my friends”

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Posted 56 years ago

“The tree arrived in our absence but was delivered according to the instructions. It's a really nice one. Thank you!”

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Posted 12 years ago

“Excellent service. Thank you”

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Posted 12 years ago

“Very happy - I love my tree & the fact it arrived all ready to decorate!!! Much easier.”

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Posted 12 years ago

“Great service, although pick up date was wrong and caused massive confusion...lucky one of the team at the office was able to sort situation”

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Posted 56 years ago

“Delivery was great! Ish answered the phone when I called and gave helpful updates on his eta. When they delivered the tree he made sure his team placed it exactly where I wanted! Also, they clipped the tree outside to minimize the mess in the flat”

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Posted 56 years ago

“Excellent service and extremely accommodating”

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Posted 13 years ago

“Absolutely stunning tree!!!! I requested if possible to get as full a tree as possible and you gave me a gorgeous one,”

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Posted 16 years ago

“Fantastic product - makes decorating much easier”

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Posted 56 years ago

“For the second year running, excellent service, great tree and delivered early morning. Will use again next year”

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Posted 12 years ago

“Fabulous Tree! Ordered a 4foot one, received this magnificent 6foot one. Lovely bushy shape, and good stand. Excellent service throughout. Would use again and will tell all my friends about Pines and Needles!!”

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Posted 56 years ago

“beautiful”

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Posted 56 years ago

“Everything you do is excellent. I know I can trust that you will deliver exactly what you promise. Perhaps you should run the country.”

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Posted 56 years ago

“The tree is lovely. Thank you very much.”

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Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews