Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent - gets better every year. Roll on 2014.”

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Posted 56 years ago

“First class tree and service - third year running. Highly recommended.”

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Posted 12 years ago

“Tree was delivered on time by very friendly delivery team. Tree is lovely height(a little sparse on foliage at the top)Overall a great Christmas addition to the office. Would definitely use again.”

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Posted 12 years ago

“tree looks great. it was delivered about right in the middle of the scheduled time. But what happened to the kilts? I missed that the delivery men weren't wearing kilts! :(”

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Posted 12 years ago

“Great service, really friendly and helpful delivery guys and the tree itself is perfect, I couldn't have picked a better one myself.”

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Posted 56 years ago

“perfect service”

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Posted 12 years ago

“the tree is beautifully shaped and is perfect...it has been much admired”

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Posted 19 years ago

“Lovely, full tree! :D”

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Posted 56 years ago

“I gave feedback for the disappointment I felt regarding the way your delivery options are worded as I feel this is very misleading! I have received an email back with an apology and a refund of my delivery charge. I wish to acknowledge my gratitude for this offer and would like to say thank you for the speedy and very generous way this has been dealt with. Full marks for customer service. May I retract my earlier comments and say thanks once again!”

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Posted 12 years ago

“Lovely tree. Had lots of positive comments about its lovely shape”

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Posted 15 years ago

“Very happy thank you! We LOVE our tree!”

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Posted 12 years ago

“Everything was great: website catalog, customer service over the telephone to select products, delivery - and the products were great! Thank you and congratulations.\nOderisio”

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Posted 56 years ago

“Very good service and great tree”

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Posted 56 years ago

“Hi there,\n\nSo we are beyond happy with our tree, it is truly gorgeous and full! My house smells and looks exactly how a imagined for this year Christmas :) \nThe delivery was fine a bit late but ok, I know you say it's until 10pm.\nBut I am a bit worried that the tree will not last at least until the first week of January, because it is already loosing needles a bit, and it was supposed to be non drop tree which honestly I don't think exists, but anyway can you give me some tips how to take \ncare of?? I would be sad, we really love it! \n\nBut all in all I will definitely order again next year!\n\nRegards, \n\nNikola”

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Posted 56 years ago

“great- Finally - sweet tree, no probs- Yay! third time lucky! see you next year... Thanks for getting it right.”

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Posted 56 years ago

“the two of them were really nice, friendly, knowledgeable and helpful- they are my favourite deliverers this year! They didn't have very good trees though- so we chose the better of the 2 they did have- a bit sparse really, sadly- But - at least it is not dead like my last one! it's alive and well- so Thank goodness for that! See you next year, with a very FAB FRESH Complimentary tree!\nHappy Holidays, Nikki”

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Posted 56 years ago

“great shape tree which has been much admired by everyone who saw it. I was particulary pleased given i didn't see it beforehand!”

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Posted 19 years ago

“Really pleased with my tree - thanks!”

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Posted 16 years ago

“Fantastic service! Easy to order (and I love the fact that the choice is simple). The tree itself is awesome. Much better quality for the money than the trees you buy at markets etc. in London. We're coming back every year.”

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Posted 12 years ago

“Excellent service.”

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Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews