Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice tree (taller than I expected) delivered by friendly people dressed up in seasonal costume. Perfect.”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“Great looking tree, delivered as arranged. Only problem I had was bad communication via E-mail, I had to phone to confirm delivery. One other thing that I found was the lack of root system on the tree, I only hope it survives through Christmas and doesn't die through next year. Thank you M.R.Jennings”

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Posted 11 years ago

“Went on the website to order my tree & got a call from you apparently problems with checking out so did the order on the spot that's service!”

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Posted 11 years ago

“Easy to order , great staff and prompt efficient delivery . This is our fifth year - and certainly more to come .”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Fantastic - lovely tree, delivered fast. Couldn't be happier!”

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(Regent Park NW1 7TN) - Posted 11 years ago

“A handsome tree that justified the premium price! Very happy with the delivery – will order from Pines and Needles next year.”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Having had Pines & Needles trees for 5 years running, this is the first time that I have been disappointed! The guys - Johnny & Ollie - were great, but the trees were very thin and no where near the quality I had become used to. I don't want my tree replaced as it is too much hassle - but I was very disapponted.”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

Hi Alice, We are so sorry to hear that you were unhappy with your tree this year! We would be happy to replace your tree but as you feel its too much hassle and I'm sure your tree is already decorated. I have added a discount to your account and assure next year we'll do better! Hopefully you still enjoy your tree. Merry Christmas, Pines and Needles

Posted 11 years ago

“Fast, efficient and good humoured service! One of the elves was cute too ;-)”

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(Regent Park NW1 7TN) - Posted 11 years ago

“They are very quick on rectifying any problems that you may have, very friendly staff, would recommend anyone buying from them, i will definitely be back next year for my tree, best real tree i have seen in a long time, freshly cut, really happy with the service, thanks guys :)”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“Great serivce. Deilvery guys knew what they were doing, and were very friendly and showed a festive spirit! They knew about the tree and how to take care of it. Impressed, thank you.”

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Posted 11 years ago

“I love my tree! Thanks Jake from St Albans”

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Posted 11 years ago

“It took me a while to decide which tree I wanted but the boys in St Albans were very patient and found me my perfect tree. Love the wooden stand and got a little tree too! Thanks Jake & Matt”

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Posted 11 years ago

“Fantastic service, beautiful tree.”

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Posted 11 years ago

“I ordered my tree late Friday night and got it delivered first thing Sunday morning within the time slot promised. Really friendly and helpful delivery men. The tree is great. Will definitely use the same company next year. Charlotte, SE1.”

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Posted 11 years ago

“Rupert was super helpful and cheery when we met him in Ealing and even treated us to a complimentary mince pie! This our second year buying our tree from Pines and Needles and we couldn't be happier ????”

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Posted 11 years ago

“Lovely little tree! Quick response when I asked a question - thanks.”

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Posted 11 years ago

“These kilted dudes arrived in Greenwich Park (Blackheath) out of the blue this Christmas. The quality of their trees is outstanding. I love the fact these trees come from their own farm in Scotland, are sustainably grown and support their community. I'd much rather buy from a family run business than B&Q or some other faceless chain. I'm not knocking those big chains but Christmas is about family after all - well done Pines and Needles. You are indeed, the premier Christmas tree warriors! David Dao, Blackheath”

Helpful Report

Posted 11 years ago

“I would never buy christmas tree from Pines and Needles ever again. The delivery is two days late. They have got my delivery address wrong when I made the order, I then called to correct the address but they are not delivered on the scheduled date. I then called again the second day but still no delivery. When the delivery the tree, the tree itself cannot stand on its own. The tree is not planted into the pot properly as the root has been cut off a lot and will not survive for long time. It is completely useless to plant a tree into a pot which it cannot stand. Very bad experience with Pines and Needles. Unless I hate someone very badly, I will never recommend to anyone to buy Christmas tree from Pines and Needles. I also bought some accessorise when are quite beautiful, but I don't know what's the use of them since the Christmas tree is poor qualify and doesn't stand at all!!!”

Helpful Report

Posted 11 years ago

The delay to your delivery was beyond our control. We dispatched the tree in time and in perfect condition. We were not responsible or able to influence the speed of the delivery once we had dispatched it. This was an unfortunate problem with the courier we could not have foreseen. But you are our customer and we take responsibility anyway, which is why we refunded the delivery charge as an apology as soon as we found out about the delay. And we absolutely dispatched it in perfect condition, we did not know or expect it would get damaged in transit. This again was beyond our control, but nevertheless we sincerely apologise and I will refund the price of the tree from your order immediately. We can send out a replacement tomorrow (the first possible date, because couriers do not pick up on Sundays) which should be with you on Tuesday, IF you find that to be a suitable solution. But we understand how inconvenient that can be so it's entirely up to you. And finally, I've put a 100% discount on your account so next year your tree is on us.

Posted 11 years ago

“Tree arrived on the date specified. Delivery guys (in kilts) were helpful and friendly. Tree was the right size and looks great same as last year.”

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(Regent Park NW1 7TN) - Posted 11 years ago

“Excellent service and amazing tree! This is the second year we have used Pines and Needles and will definitely be doing so next year.”

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(Regent Park NW1 7TN) - Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews