Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from the ladies I spoke to when purchasing the Christmas tree. The tree came on time and was a lovely shape and had a lovely colour to it. Will defiantly be using your company again!”

Helpful Report

Posted 11 years ago

“Great communication on when the Christmas mas tree was being delivered however the tree was not as good looking as last year. it was a lot smaller and not as full. many thanks, daniella”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“Thank you for a beautiful tree and for very helpful guys!! All perfect and Merry Christmas!”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“Friendly delivery, although the lads cheated and wore track suits under the Kilts! The tree is a beautiful shape as always and looks very tasteful in our reception area. Thank you Pines & Needles!”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

We had to let them, poor fellas, it's freezing out there :-)

Posted 11 years ago

“Swift delivery, friendly guys, nice tree, good service”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“Nice Tree and great delivery service. our tree is a bit thin at he top whereas the bottom of the tree is packed with branches. The top 1/4 looks somewhat bare compared to the bottom half. I may consider purchase for next years depending on how long this one can stay green and retailn its pines.”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

Dear Tim, We offer a 100% no questions asked quality guarantee. If you're not happy our driver will give you an alternative on the spot or we'll replace it at your earliest convenience. I see that you had your delivery on Monday, and you may have already decorated the tree. If re-delivery is not an option, I can refund part of the tree as an apology and offer you a free tree next year as a gesture of goodwill. Just let us know how you'd like to proceed. Kind regards, The P&N Team

Posted 11 years ago

“We received the tree we ordered and I have to admit we were disappointed. It is a 7ft tree but it is nowhere near as nice as the one we got from you last year; most of the quarter top of the tree has no branches, just the middle one and the width of the tree is very small. We used your services again this year as we were delighted with the tree and the service you provided us last year but we will have to reconsider whether to use you next year as the tree selected is not up to the standards we have come to expect from you”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

Dear Carmen, We offer a 100% quality guarantee. You don't have to keep the tree our guys selected for you, you just to let us know you're not happy and we'll replace it on the spot or at your earliest convenience. If we'd known, we'd have contacted you already. But I've registered the issue on our system and one of my colleagues will be in touch ASAP to discuss options with you. If replacing the tree is not convenient, I'd like to offer you some compensation, and your tree next year is on us. Kind regards, Diego A.

Posted 11 years ago

“Friendly and in good time.”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“I received two stunning trees for my office, which all of the staff and visitors have commented on what lovely trees they are. The both look very fresh and green and smell amazing. The process from ordering to delivery was perfect and we are very happy we made our purchase via pines and needles again this year”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“Beautiful tree delivered and set up by friendly and professional workers. Thank you!”

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(Regent Park NW1 7TN) - Posted 11 years ago

“the tree as always was fantastic and it looks great in our reception area we are getting lots of great comments many thanks pat Haverstock school”

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(Regent Park NW1 7TN) - Posted 11 years ago

“I've been using Pines & Needles for several years now. The process is simple from ordering to collection, and the delivery guys are always friendly. The trees are really beautiful - very good quality and last really well. It always puts a smile on the face of our staff!”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“Excellent Service - and prompt delivery. The tree looks amazing and is a fantastic shape. We will be using Pines and Needles from now on!!!”

Helpful Report

Posted 11 years ago

“Arrived as requested, Healthy tree, I'll be purchasing another next year.”

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Posted 11 years ago

“Great tree, delivered on time. A great service. I always use Pines and Needles for both our office and home tree.”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“Great tree, delivered on time. A great service. I always use Pines and Needles for both our office and home tree.”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“Great tree, delivered on time. A great service. I always use Pines and Needles for both our office and home tree.”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“Your team arrived on time, suitably kilted (!) and were very efficient and friendly. We have ordered from you for a few years now and have always been delighted with the product and service we've received. I thoroughly recommend your services to all!”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

“It would be really helpful that if you are not able to deliver your product during the time a customer specified, it would be communicated ahead of time. I had to contact the driver to find out when my delivery were arrived myself with no luck and had to wait an extra 2 1/2 hrs in my office for it to arrive.”

Helpful Report

(Regent Park NW1 7TN) - Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews