Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has become a fab family Christmas tradition to buy the tree from Pines and Needles Lavendar Hill. Easy, fun and Christmassy! Great kilted service from Dom this year!! 🎅🏼🙌🎉”

Helpful Report

Posted 2 years ago

“Bought a tree from Pines and Needles again this year. Nick was so helpful as we took a while to choose and he carried it to the car whilst dealing with excited children. It looks perfect.”

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Posted 2 years ago

“It’s our family tradition to buy trees here and Dan made the experience even better…thanks Dan! 10/10 Matt from acton”

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Posted 2 years ago

“Wonderful. Thank you very much for my lovely tree delivered to the room.”

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Posted 2 years ago

“Excellent tree and great service”

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Posted 2 years ago

“Excellent product & delivery service. I will be using this company again for more Christmas products!”

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Posted 2 years ago

“Dan at the Stoke Newington branch was really helpful and we’re super happy with our tree!”

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Posted 2 years ago

“Excellent service provided! Very friendly and professional staff!”

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Posted 2 years ago

“I ordered a 9ft tree which I had not been able to choose personally and was rather anxious it would be disappointing. It is absolutely stunning! Thank you so much!”

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Posted 2 years ago

“Great tree and smooth delivery”

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Posted 2 years ago

“Very friendly delivery guys and very accomodating with installation.”

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Posted 2 years ago

“Fabulous team - always so helpful”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Brilliant 7 foot Nordman Fir. Tomi was just great.”

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Posted 2 years ago

“Fantastic service! When you're busy, having the delivery right to the room and collection arranged is a dream. I was really delighted by an email before delivery reminding me to add a stand - excellent all around and the tree is beautiful.”

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Posted 2 years ago

“I had ordered a 7ft tree, but after opening it, it was 6ft. The tree was none the less very beautiful. Having contacted Pines and Needles, they quickly arrnaged a refund for the difference and some. Very happy!”

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Posted 2 years ago

“Pines and Needles delivered a lovely vibrant tree on time and with a cheerful manner. When they realised the tree wouldn't fit in my stand, they kindly gave me a bigger one. The man in the kilt was particularly friendly - thank you :)”

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Posted 2 years ago

“First time buying a real Christmas tree. Easy to order and delivered on time via courier. The tree is stunning and will be ordering again next year. Shame it doesn't smell of pine but there are hardly any needles dropping which is great!”

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Posted 2 years ago

“Buying my Christmas Tree was no fuss at all. Eva was so helpful and knowledgable about the trees and she was ever so patient when we couldn’t decide on the size! She even carried the tree to our car for us. We will be back next year for sure!”

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Posted 2 years ago

“Very efficient delivery and set up of the tree and the tree is very good quality and looks beautiful in our office.”

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Posted 2 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews