Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome Service! I was able to leave instructions and they collected the tree in my absence, they didn't even call me. Streamlined and simple! Thank you!”

Helpful Report

Posted 3 years ago

“Really well organised drop off. Tree was beautiful and lovey quality with a perfect shape. Still looked really fresh on 6 Jan when it sadly had to come down. Highly recommend.”

Helpful Report

Posted 3 years ago

“Never disappoints and delivery/removal service was excellent”

Helpful Report

Posted 3 years ago

“This is the first year we did an online selection and order, and it was marvellous. Very easy to select the right size and variety of tree.”

Helpful Report

Posted 3 years ago

“I booked the collection service for indoors, why have I never done this before.... It was an amazing service and would strongly recommend it to anyone in an apartment. I live on the top floor, with no lift and the thought of losing all the needles down the stairs filled me with dread :-( The guys turned up, very friendly and polite and within 10 minutes had chopped the tree down, cleaned up and were on their way out. Will book again next year.”

Helpful Report

Posted 3 years ago

“Excellent.”

Helpful Report

Posted 3 years ago

“Fabulous tree, very prompt delivery! Will definitely use Pines and Needles again next year ! Thank you”

Helpful Report

Posted 3 years ago

“Lovely magical tree”

Helpful Report

Posted 3 years ago

“Perfect service, polite and on time. The tree was the best we’ve had in all of these years! We’ve been with Pines and Needles since its beginning”

Helpful Report

Posted 3 years ago

“Excellent service.”

Helpful Report

Posted 3 years ago

“Beautiful tree delivered first thing in the morning. I have been buying trees from Pines and Needles for many years but this was the first time I used the delivery service and I was very impressed with it.”

Helpful Report

Posted 3 years ago

“Lovely service and such a great tree!”

Helpful Report

Posted 3 years ago

“Great service. They delivered on time, tree was lovely, they picked up on time. No mess and really professional and respectful. Wouldn’t hesitate in using them again.”

Helpful Report

Posted 3 years ago

“The best tree we've ever had! A beauty! :)”

Helpful Report

Posted 3 years ago

“We did see good reviews and thought to give a go especially all tall christmas trees were sold around our area and surprisingly we hit jackpot it was very good Christmas tree... Thanks”

Helpful Report

Posted 3 years ago

“Lucy at Richmond was great. Negotiated firmly but fairly. We felt we got a deal and so did she!”

Helpful Report

Posted 3 years ago

“Very happy with my last min Xmas tree from Brent Cross. Big thank you to Luca who made the whole thing hassle free- Luca really was Santas top helper!”

Helpful Report

Posted 3 years ago

“Got my tree last year and this year at friary park, place looked good. Thanks Luca for helping us pick it out.”

Helpful Report

Posted 3 years ago

“Can’t recommend Pines and Needles enough, great trees but moreover for its excellent customer service. I was served my the charming, enthusiastic Luca who made the whole experience effortless and enjoyable. Luca fulfilled my personal request perfectly and endeavoured that I didn’t lift a finger- he was all I could have asked for buying a tree by myself!”

Helpful Report

Posted 3 years ago

“Fantastic service from start to finish and, simply the best xmas tree - my family were delighted! Would recommend without hesitation.”

Helpful Report

Posted 3 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews