Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

““Great tree, great customer service! Helpful, friendly and knowledgeable. What a great start to our Christmas!” Served by Dan at Stoke Newington, St Mary’s Church, London”

Helpful Report

Posted 2 years ago

“Excellent service. Just what we wanted, on time & efficient. Thank you very much!”

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Posted 2 years ago

“We purchased a 7ft tree from pines and needles in Greenwich Park . A staff member called Tom was absolutely first class . He was patient and extremely helpful , nothing was too much trouble , we felt he really cared . Well done Tom hope there next year !!!!”

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Posted 2 years ago

“Really excellent service from Miles at the St Paul's outlet in Hackney. Helpful and cheerful. Good for the Christmas spirit and the tree looks fabulous!”

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Posted 2 years ago

“Tree just delivered and installed by very nice delivery team - beautiful tree (worried as I’d just ordered it on line) - We couldn’t ask for more. Thank you and merry Christmas.”

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Posted 2 years ago

“Good service. I’ve used these guys for many years. I was a bit concerned by some reviews I’d read, but they have been great. I ordered an foot Nordmann on the morning of 10th December, and it arrived, on time the next morning. The team texted me in advance to let me know the time they’d arrive, the tree is a great shape and looks really fresh and the whole thing was put up and fluffed out by the two-man team (in kilts!) in less than 10 minutes.”

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Posted 2 years ago

“Always reliable and a pleasure to deal with .... lush tree 🌲”

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Posted 2 years ago

“Good quality tree Ordered and delivered the next day. Great service”

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Posted 2 years ago

“Great service at Barnes Pines and Needles. Thanks Josh for all your help picking the prefect Christmas tree 🙏🎄🎅”

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Posted 2 years ago

“Excellent service, friendly team. Love our 4ft tree”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“Lovely tree and good delivery service. Would recommend”

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Posted 2 years ago

“Awesome tree, exactly as advertised. Smooth delivery and communication. Highly recommend”

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Posted 2 years ago

“Great fluffy tree! Fresh and beautiful!”

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Posted 2 years ago

“5 foot wonky tree”

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Posted 2 years ago

“Thank you for swooping -is perfect(great service)”

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Posted 2 years ago

“Tree is great, nice and full, not too many needles coming off and it smells great.”

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Posted 2 years ago

“Ordered a 7ft tree and we were surprised at how beautiful it was! Nicer than the ones at the local branch!”

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Posted 2 years ago

“I absolutely love our Nordmann Fir, it’s so beautiful I cannot stop looking at it.”

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Posted 2 years ago

“My third year using pines and needles - another year of excellent customer service. From the initial online order to the helpful members of the team who delivered our tree, I can. I cannot recommend them more. And most importantly, our tree is absolutely gorgeous, thank you!”

Helpful Report

Posted 2 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews