Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two very friendly guys delivered and installed within minutes. Would have appreciated a call beforehand as the email said, but they explained the app was down.”

Helpful Report

Posted 2 years ago

“Easy to order, love that they will come back to get tree in January.”

Helpful Report

Posted 2 years ago

“Love my tree bigger and wider than expected such a loverly tree when delivered the people who installed it were nice and polite and professional needles to do drop how ever yes i would order again”

Helpful Report

Posted 2 years ago

“All good except your guy broke a vase!”

Helpful Report

Posted 2 years ago

“I ordered my tree to be delivered (1st time I’ve done this as we love choosing a tree). The team arrived with their Santa hats and set up the tree. I was worried I wouldn’t like it buts it’s probably the best tree we’ve ever had. I’m so happy, the tree and service all 5 star! Thank you!”

Helpful Report

Posted 2 years ago

“Beautiful tree, very polite and helpful installers.”

Helpful Report

Posted 2 years ago

“10/10 tree, service, the works.”

Helpful Report

Posted 2 years ago

“Louisa from Pines and Needles is extremely helpful, informative and polite. Cannot recommend her enough.”

Helpful Report

Posted 2 years ago

“I wanted to thank, Rajan, he complaints manager. He corrected a problem for me without delay and made me feel happy that I had used Pines and Needles to purchase my beautiful Christmas tree”

Helpful Report

Posted 2 years ago

“Beautiful tree first time ordering online and todays delivery exceeded our expectations.”

Helpful Report

Posted 2 years ago

“None of my local garden centres had a Noble Fir tree, not even my go-to place for the past 20 years. Pines and Needles came to my rescue. What makes my decision to buy from them even better was the delivery! No wrestling the tree into my car.”

Pines and Needles 5 star review on 7th December 2022

Helpful Report

Posted 2 years ago

“Sebastian & Tania were great in helping me pick the right tree ! Super service very friendly .”

Helpful Report

Posted 2 years ago

“Ben and Dan at Ealing Common were great helping me pick two christmas trees this year. Fantastic service and very pleased with the help I received. Thank you!”

Helpful Report

Posted 2 years ago

“Bought 5ft tree from Richmond. Extremely friendly and helpful advice and service from Noah and Rahil. Thank you so much!”

Helpful Report

Posted 2 years ago

“Hugo at Wimbledon Park was very helpful carrying our 8ft tree!”

Helpful Report

Posted 2 years ago

“Great friendly and proactive service from the team. The big fella Hugo Was a great help end to end ....witty Christmas cheer first thing in the morning. PQ”

Helpful Report

Posted 2 years ago

“We purchased our 5ft Nordman Fir from the Richmond Outdoor store. Lucy, the manager, was great at not only helping us choose the right tree but she also allowed me to prepare the tree trunk to mount as soon as I got home. Pines and Needles has a great selection of tree types & sizes + lovely staff, I recommend them.”

Helpful Report

Posted 2 years ago

“The most wonderful Christmas tree buying experience!! Was served by the fabulous Fergal who was so helpful and answered all our questions! Very happy with our tree too :) Thankyou so much, MERRY CHRISTMAS X”

Helpful Report

Posted 2 years ago

“Festive Fergal fabulously found us a 5 foot fir tree. Excellent advice - we’ll be back next year!”

Helpful Report

Posted 2 years ago

“This is definitely the place to go to make your Christmas that extra special. Their trees are the very best quality and they have a wide range of sizes. Its been a while since I brought a real tree. A lady named Candy was so welcoming, super brilliant and really helpful. I definitely recommend them. The star rating only allows 5 but they deserve 10 out of ten for customer service and quality products. Also they are open till 9.pm too. Thanxx you so very much Candy 🍭 the tree has really put a much needed massive special sparkle on this Christmas. Happy Christmas everyone !!! 💕”

Helpful Report

Posted 2 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews