Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Noah at Regent’s Park was very helpful and it was raining, thank you”

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Posted 2 years ago

“Very happy with customer service from Misha. Thank you!”

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Posted 2 years ago

“Brilliant and beautiful Nordman. Great customer service team and helpful delivery team. 2nd year with P&N.”

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Posted 2 years ago

“Most perfect trees and customer service. Troy was extremely kind, thanks so much!”

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Posted 2 years ago

“Troy was very helpful and had great energy. I’d recommend anyone to go if they need an xmas tree or decorations purely based on the customer service.”

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Posted 2 years ago

“Visited the Beddington pop up store shortly before closing on Sunday with my daughter. We were greeted by Troy who was very helpful and informative. Very pleased with our tree and the service we received. Highly recommend this branch and Troy's customer service was excellent!”

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Posted 2 years ago

“Great service. Troy at Beddington was so helpful and kind. Will definitely be re-purchasing here again!”

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Posted 2 years ago

“Great service from May and Miles at Barnes. They are delightful and knowledgeable. We now have a beautiful tree thanks to them.”

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Posted 2 years ago

“Chose a tree from Ealing Broadway last night. Felix Fuller-Kevley was super helpful and made sure that we left with exactly the tree that we wanted. See you next year!”

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Posted 2 years ago

“Great service. The Christmas tree is absolutely stunning! TROY from BEDDINGTON was so kind and very helpful! Thank you so much for your help!! MERRY CHRISTMAS 🎄🎁”

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Posted 2 years ago

“Big thank you to Troy at the Beddington store, very kind and helpful helped us pick out a great tree”

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Posted 2 years ago

“Thank you so much Troy at Beddington park, he was very helpful and funny and even carried the tree to the car for us!”

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Posted 2 years ago

“Thank you so much to Troy at Beddington park! So friendly and polite I will definitely recommend everyone to go down there! He also carried our tree to the car. He is an asset to the company x”

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Posted 2 years ago

“Just want to say a big thanks to Troy at beddington pop up store he was very helpful even carried it to our car really really happy thanks again Troy”

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Posted 2 years ago

“Had fantastic service and experience from Miles and May at Barnes site!! Going back for a small outside tree soon.”

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Posted 2 years ago

“Wonderful and helpful staff from purchase point to delivery. If you buy the Christmas tree before 3pm it will be delivered by a dedicated team the same day.”

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Posted 2 years ago

“Miles & May at Barnes Rocks lane. Awesome service, awesome tree. John & Paula”

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Posted 2 years ago

“Barnes Pines and Needles: great service from Miles and his wife! Many thanks for your help.”

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Posted 2 years ago

“The Lovely,Miles was very helpful and even carried our tree across the road into our garden”

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Posted 2 years ago

“I went to the Barnes site at lunchtime today and met Ryan who was extremely helpful, I am very pleased with the Tree he helped me pick.”

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Posted 2 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews