Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Troy from Beddington has helped us pick our very first real Christmas tree. He was so helpful and offered an outstanding service! Thank you.”

Helpful Report

Posted 2 years ago

“We are delighted with our tree and especially the customer service we received from Troy. He offered to take it to the car for us but we said we were going to carry it home as it wasn’t very far for us to go. He then proceeded to offer to carry it to our house! We didn’t take him up on the offer but it was very much appreciated. Merry Christmas Troy and God bless you and yours this Christmas time 😊”

Helpful Report

Posted 2 years ago

“Beautiful tree delivered today. On-time delivery and indoor installation, friendly and efficient. No fuss at all. We love the tree - thank you!”

Helpful Report

Posted 2 years ago

“Superb service at Beddington Park from all the guys, I was served by Kani who was fantastic - helped me chose a great tree within my budget, trimmed the lower branches and carried it to my car. Friendly, helpful, professional and polite - top service all round, well done!”

Helpful Report

Posted 2 years ago

“Bought a beautiful Christmas tree, great service from Troy from Beddington. Very helpful and kind. Merry Christmas.”

Helpful Report

Posted 2 years ago

“Troy-Beddington, the service provided by him was superb. He was very polite and helpful and would definitely recommend buying your Christmas trees there. Thank you Troy”

Helpful Report

Posted 2 years ago

“Callum was great at helping me choose my Christmas tree this year. I will definitely be returning next year.”

Helpful Report

Posted 2 years ago

“Troy in Beddington, Carshalton provided a great service. Thanks to him for engaging our 10 year old in the tree buying process! Great tree, great service. Thank you”

Helpful Report

Posted 2 years ago

“Brilliant service, thank you Troy - five stars my son was very happy to help wrap our tree!”

Helpful Report

Posted 2 years ago

“Value for money excellent tree, excellent service ,from the company who kept me informed from order to delivery. The delivery person even took my tree through my back garden veranda. 10/10”

Helpful Report

Posted 2 years ago

“Troy in Beddington park is a credit to your company, not only was he helpful but kind and well mannered. Thank you Troy!”

Helpful Report

Posted 2 years ago

“Thanks Troy from Beddington, helpfull and a joy deal with.”

Helpful Report

Posted 2 years ago

“Kani was very helpful and nice at Beddington pines & needles. He gave me a discount as I was wearing a NHS lanyard and he was very welcoming. I will definitely be coming back next year!”

Helpful Report

Posted 2 years ago

“We love our tree from Kenwood- Luca out helper was a star and so great with our kids- will be back next year!”

Helpful Report

Posted 2 years ago

“This was our first time buying a tree from Pines & Needles in Beddington Park, Troy was fantastic, really helpful, friendly and informative. He even offered to carry the tree to our car for us! They had a great range of tree heights and prices. Our tree is now decorated and looks absolutely stunning. Definitely recommend!”

Helpful Report

Posted 2 years ago

“Troy @ Beddington was extremely friendly and helpful - when we had chosen a tree he brought it to the car for us and even offered to load it too. Great service.”

Helpful Report

Posted 2 years ago

“Great choice of trees and really convenient location for collection in Beddington Park. Friendly, helpful service from Troy and Kani - trimming the tree and even offering to carry to the car! Would hoghly recommend.”

Helpful Report

Posted 2 years ago

“Aye was a cracking experience at Kenwood house with me and the mrs. Big shout out to very helpful Luca made the whole thing a breeze cheers mate!”

Helpful Report

Posted 2 years ago

“The missus and I stopped at Pines & Needles pop up store in Beddington Park earlier today. We were in and out within 10 minutes thanks to Troy who was extremely helpful, pleasant, and gave us a good deal on a couple of trees. Thanks very much! Merry Christmas!”

Helpful Report

Posted 2 years ago

“Kani at Beddington was fabulous today, very helpful and friendly! First time getting a tree from here and will 100% be going back next year!!! Amazing service.”

Helpful Report

Posted 2 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews