Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,524 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,524 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tree is a lovely full shape (with just a very slight lean)”

Helpful Report

Posted 15 years ago

“Delivery and decoration great, less happy with collection. Took ages with one man and you should provide both steps for a big tree and your own Henry vacuum - ideas for next year?”

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Posted 11 years ago

“Good service - delivery had forgotten that I had paid for installation but were more than happy to set up once reminded.\nNice tree but a little disappointed not as full and lush as previous years.”

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Posted 11 years ago

“The service was fantastic but the tree was comically bad. We had to send it back for a redelivery. The next available delivery was Sunday which is disappointing as the kids were looking forward to having their tree decorated for the weekend . \nThe delivery team tried their best to help and were very courteous but they had nothing in the truck that was a suitable replacement”

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Posted 55 years ago

“Very good service - thank you!”

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Posted 55 years ago

“The service was good if a little pricey - the tree (6ft for £45) is a little sparse for the price, it isn't particularly well filled out, the top 1.5ft of the tree is really sparse with only a couple of tiny branches - the base branches of the tree are a little lop sided also.”

Helpful Report

Posted 11 years ago

“Efficient service and a lovely tree. OK service from the delivery drivers although when I asked them to move it away from the wall after they put it up (it was squashed against the wall), they gave me a bit of a funny look and seemed a bit irritated to have to do it. It's also pretty wonky, it would be helpful if they checked that before they left.”

Helpful Report

Posted 11 years ago

“Holy didnt turn up with our order as Dravko explained apologetically it had run out. We would like confirmation we have not been charged for it. The guys who delivered the tree were beyond wonderful and helpful. Really great ambassadors for your company.”

Helpful Report

Posted 12 years ago

“Pleased with the tree. Delivery was late - approx 2.30 for an 8 - 1pm slot. It would have been nice to have a phone call at or before 1 to let me know it would be late.”

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Posted 12 years ago

“The tree isn't fully upright and there's a problem with one of the screws in the stand.”

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Posted 12 years ago

“Seemed very fresh”

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Posted 55 years ago

“pretty and seemed fresh”

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Posted 55 years ago

“We are very happy with our 6ft Nordmann Fir. We were disappointed that we could not be given additional discount or further benefits as we have been loyal now for 3 years and we were disappointed that a substantial branch of the tree broke. We are also disappointed that the tree is very bent at the top which is causing an issue with the tree topper.\nThis has disappointed us.”

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Posted 55 years ago

“its ok - not 100% sure about the decorations”

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Posted 18 years ago

“tree of good quality”

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Posted 14 years ago

“Good tree and on time service”

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Posted 55 years ago

“I'm aware that you can't guarantee the size of the trees, but the circumference of the tree was substantially bigger last year...”

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Posted 11 years ago

“when i reeived the tree it couldnt stand up without leaning on a wall- i found out that the pot was badly broken, seem too small for the roots inside, broke free and thats why the tree couldnt stand up! luckily i found a bigger pot in my garden and re potted the 5 foot tree by myself which is a megajob for a women!! not very impressive! the driver was helpful and friendly. the tree was as well quite distressed by my efforts, hope it doesnot die due to bad treatment but it looks lovely now! i suggest maybe putting trees in bigger pots and put protective bubble wrap around the put to protect from rough handling!”

Helpful Report

Posted 11 years ago

“Jules & Co delivered about 2 hours after the close of the 8am - 1pm window - friendly and helpful chaps, but quite clear they're really busy and it feels the delivery service pines and needles offered is oversold and should be amended. \n\nDelivery also missed out the mistletoe. \n\nHad issues with the website - took me 5 attempts to actually place an order, due to the website erroring and forgetting my basket (tried multiple browsers over an hour).\n”

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Posted 11 years ago

“tree had a lovely shape”

Helpful Report

Posted 15 years ago

Pines and Needles is rated 4.2 based on 2,524 reviews