Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,524 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,524 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just want to comment that the whole customer experience was simply superb; from selecting the items that I needed (so many to choose from at my selected price range), right up to the delivery of the items (prompt, friendly and without omissions or breakages). Communications were also excellent.\n\nI would happily deal with Pines and Needles everyday if I could!\n\nI am already looking forward to next Christmas and making use of your services again.\n\nMany Thanks.\n\ndp.\n\n”

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Posted 55 years ago

“lovely tree”

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Posted 55 years ago

“Sango was very good but the other person helping him didnt seem to know much”

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Posted 12 years ago

“Goodlooking tree”

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Posted 55 years ago

“fine”

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Posted 15 years ago

“My tree didn't arrive until 10.30pm which was a disappointment. the driver did apologies saying he had been delivering since 6am and did his best. The tree is great as always but i was let down on the delivery. They also didn't offer to bring the tree upstairs for me and stood with it at my front door while i had to go searching for a pen as they didn't have one on them. I was also uneasy as on the delivery notice i had to sign to say i was happy with my tree as i didn't know that to be true as it was still wrapped etc. I also never received a copy of what i signed.”

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Posted 12 years ago

“A little slim at the top, but a lovely tree.”

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Posted 14 years ago

“Unfortunately the tree is already starting to lose its needles despite having plenty of water.”

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Posted 55 years ago

“Pretty pleased.”

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Posted 55 years ago

“Paul was 20 mins late but the traffic was bad due to the fog and Paul apologised. It didn't cause any problems so it's not bad feedback but on the other hand it wasn't perfect service either.\nThe tree looks great though!”

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Posted 11 years ago

“Tree itself is very nice and has lasted amazingly well, pity it was only 6ft instead of the 7ft I ordered”

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Posted 14 years ago

“Delivery was about 30 mins outside the window but he did call twice to advise.”

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Posted 55 years ago

“Nice tree”

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Posted 14 years ago

“Lovely looking , fresh tree”

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Posted 55 years ago

“Obviously the driver had been given far too many deliveries in 1 day and he couldn't make it to ours in time. He had to come back the next day, luckily we are a company but if I had taken the day off for the delivery I wouldn't have been pleased!”

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Posted 11 years ago

“The tree was very fresh and has lasted well”

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Posted 15 years ago

“The first tree wasn't up to scratch, not pretty, too small and 3 of the main bottom branches were broken off from rough treatment (shoving it into the net). \n\nI called and got a free upgrade to the next bigger size, a note for the delivery guy to pick a nice proportionate tree next time, and overall very friendly service from Charlotte and Harriet. The next tree arrived 2 days later and was really beautiful with enough branches and straight. However, one main branch at the bottom was broken off as well but we fixed it with some string and tape. \n\nI don't know when these trees are cut ahead of the sale but a lot of needles came off right away and the tree felt a bit "thirsty" to me (branches weren't as firm/bouncy as they could be). I'm also wondering why trees don't smell of forest anymore these days. When I was young, we could smell the Xmas tree around the whole house, and this one has no forest smell at all, not even when standing very close. Any reason why that is? \n\nAnyway, for an Internet purchase, it's a very good tree and my kids and I are overall quite happy. C. Chitnis”

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Posted 55 years ago

“Overall service is very good, I had a few problems trying to order over the website, particularly when trying to pay. It seems to lose the order and drop back to the homepage. It took me three attempts to get to enter the credit card details.”

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Posted 55 years ago

“very good and your people are very nice and helpful”

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Posted 55 years ago

“Tree was great, but I didn't receive my mini tree or complimentary wreath (as I agreed to a different delivery date)”

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Posted 12 years ago

Pines and Needles is rated 4.2 based on 2,524 reviews