Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,524 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,524 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the fairy lights, they looked nothing like the image on the website and the wire was more prominent than the actual lights. Customer Service was very good and so were speed and deliveries. I would like to do something about the lights though. Many Thanks”

Helpful Report

Posted 55 years ago

“Dravko let you down this year Pines and Needles. Missing delivery slot and not advising, trying to deliver at 7.30pm to a 9-5 business, and neglecting to reschedule redelivery delayed our order by 3 days. \n\nSecond delivery was fine, Sonny and his assistant were friendly and helpful.\n\nThanks”

Helpful Report

Posted 11 years ago

“Good service and pleasant delivery men but I think £59.95 to install the tree and attach the lights was a tad excessive. A lot of money for less than 5 minutes work!”

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Posted 55 years ago

“Generally very good and the tree was well presented, although slight damage at the top branch meant a little bit of repair work needed to have this pointing vertically upwards.”

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Posted 55 years ago

“Thought the sales staff were excellent and the 2 men that delivered the tree were fantastic. We will be back for another tree Next year. Thank you and keep up the great work”

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Posted 55 years ago

“We always use you as in the past your trees have been wonder and the service is great. We are a busy business centre so when asked we have always recommended you. Unfortunately this year the tree died within 3 days of having it. \nI did call you and you offered to replace it. I chose not to as by then we would not have had the time to redecorate it. I would hope to use your service again next year but I may be hesitant because of the tree quality. Please check all your trees. \nI hope we were the only ones however and that you continue to strive as a company. \n\nYours sincerely \nScarlett”

Helpful Report

Posted 10 years ago

“Good”

Helpful Report

Posted 19 years ago

“hi im happy with the tree but when asked if the delivery guys could help put tree in stand they said there will be an addition fee of £10, i said ok invoice me the cost and they said it would cost more so they couldn't invoice, so as i do not have cash in the office and must invoice all expenditure i had to install the tree myself.”

Helpful Report

Posted 12 years ago

“Hiya,\n\nThe tree was promptly delivered and was easy to order via your sales reps. It looked gorgeous for a few days but didn't last the whole festive period despite being regularly watered :(\n\nWe also ordered a mini desk tree that never arrived despite us being assured it would arrived the day after our large tree did!”

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Posted 55 years ago

“very very good thanks very much”

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Posted 55 years ago

“The size of the tree is excellent, however slightly put off by about 5 broken branches. Will suffice and was a pain free delivery.”

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Posted 55 years ago

“The tree is very disappointing. I've had trees from you for several years, and they have been full, densely branched trees. This year's tree is scrawny, with a maximum width of less than 3 fee, many foreshortened branches, and nearly 2 feet of a single centre branch at the top; which feels like a cheat because the meagre fullness was less than 5 feet high. I supposed it might have something to do with the weather the last few years, but this is not a tree I would have sold. I would have waited another couple of years for it to fill out. Very disappointing.”

Helpful Report

Posted 55 years ago

“Nice bunch with lots of berries.”

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Posted 13 years ago

“Tree looks great - nice shape. Courier service was disappointing. Delivery man rudely dumped tree against my cream carpeted stairs. Didn't bother to ask where I would like it to be left even though he saw me holding my 3 week old baby.”

Helpful Report

Posted 11 years ago

“The guys were friendly and tidied up after themselves but the tree was a bit wonky and we had to straighten it afterwards.”

Helpful Report

Posted 12 years ago

“I have just noticed that the "netting" has just been dumped in the curb outside my house - as I said, the two were in a desperate hurry and complained how little sleep they had had - but this is UNFORGIVABLE behaviour !!!!!\n\n”

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Posted 55 years ago

“Excellent customer journey, tree beautiful and fantastic quality!”

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Posted 55 years ago

“Nice tree”

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Posted 14 years ago

“Lovely tree, great shape & colour”

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Posted 16 years ago

“the guys were fine but unfortunately the tree was not- Fingers crossed for 3rd time lucky!! Please make sure it'a a Gorgeous Tree- that can be set up - and be study in the stand- as the one which came today- was curved/bulbous on one side of the trunk- so that we weren't able to secure it safely :( Thank you!”

Helpful Report

Posted 55 years ago

Pines and Needles is rated 4.2 based on 2,524 reviews