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Pines and Needles Reviews

4.2 Rating 2,473 Reviews
68 %
of reviewers recommend Pines and Needles
Company Reviews Product Reviews
491
 Questions Insights Metrics Info
4.2
Based on 2,473 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
C Chitnis
Verified Buyer
“The first tree wasn't up to scratch, not pretty, too small and 3 of the main bottom branches were broken off from rough treatment (shoving it into the net). \n\nI called and got a free upgrade to the next bigger size, a note for the delivery guy to pick a nice proportionate tree next time, and overall very friendly service from Charlotte and Harriet. The next tree arrived 2 days later and was really beautiful with enough branches and straight. However, one main branch at the bottom was broken off as well but we fixed it with some string and tape. \n\nI don't know when these trees are cut ahead of the sale but a lot of needles came off right away and the tree felt a bit "thirsty" to me (branches weren't as firm/bouncy as they could be). I'm also wondering why trees don't smell of forest anymore these days. When I was young, we could smell the Xmas tree around the whole house, and this one has no forest smell at all, not even when standing very close. Any reason why that is? \n\nAnyway, for an Internet purchase, it's a very good tree and my kids and I are overall quite happy. C. Chitnis”
Helpful Report
Posted 54 years ago
Penny Hamblin
Verified Buyer
“I have just noticed that the "netting" has just been dumped in the curb outside my house - as I said, the two were in a desperate hurry and complained how little sleep they had had - but this is UNFORGIVABLE behaviour !!!!!\n\n”
Helpful Report
Posted 54 years ago
Tony Broadbent-Williams
Verified Buyer
“Ok”
Helpful Report
Posted 54 years ago
Tony Robinson
Verified Buyer
“Very nice tree as requested although lots of dead branches at the bottom. Friendly delivery men who we tipped handsomely only to later find the dead branches they took with them were dumped outside the house on the street. A pity after feeling we'd had pretty good service this year.”
Helpful Report
Posted 54 years ago
Carol Carter
Verified Buyer
“Lovely looking , fresh tree”
Helpful Report
Posted 54 years ago
Viktorija Vasiliauskaite
Verified Buyer
“Wronng tree was delivered. \nDriver also didn't know that I have booked fitting service as well, therefore didn't have tools with him. \n He did put all his effort and did his job brilliantly though. Shame he was put in such position though. \nKind regards,\nVictoria”
Helpful Report
Posted 54 years ago
Ramona K Silipo
Verified Buyer
“The tree is very disappointing. I've had trees from you for several years, and they have been full, densely branched trees. This year's tree is scrawny, with a maximum width of less than 3 fee, many foreshortened branches, and nearly 2 feet of a single centre branch at the top; which feels like a cheat because the meagre fullness was less than 5 feet high. I supposed it might have something to do with the weather the last few years, but this is not a tree I would have sold. I would have waited another couple of years for it to fill out. Very disappointing.”
Helpful Report
Posted 54 years ago
Catherine Zilic
Verified Buyer
“Delivery was about 30 mins outside the window but he did call twice to advise.”
Helpful Report
Posted 54 years ago
Regina Slaughter
Verified Buyer
“The size of the tree is excellent, however slightly put off by about 5 broken branches. Will suffice and was a pain free delivery.”
Helpful Report
Posted 54 years ago
Chrissie Proctor
Verified Buyer
“Pretty pleased.”
Helpful Report
Posted 54 years ago
Mark Lambirth
Verified Buyer
“A nicely shaped tree, with good dense foliage, plenty of room for decorations. Friends tell me it exudes an exquisitely coniferous aroma, too - but I can't smell it through my stinking cold.”
Helpful Report
Posted 54 years ago
Isabella Crichton-Stuart
Verified Buyer
“Beautiful tree - very happy with it”
Helpful Report
Posted 54 years ago
Roberto Maggio
Verified Buyer
“very very good thanks very much”
Helpful Report
Posted 54 years ago
Christopher Read
Verified Buyer
“Unfortunately the tree is already starting to lose its needles despite having plenty of water.”
Helpful Report
Posted 54 years ago
Mary Ingram
Verified Buyer
“The tree is a bit wider than I'd hoped but lovely.”
Helpful Report
Posted 54 years ago
J Hardgrave
Verified Buyer
“excellent quality tree”
Helpful Report
Posted 54 years ago
Rosie Hill
Verified Buyer
“Hiya,\n\nThe tree was promptly delivered and was easy to order via your sales reps. It looked gorgeous for a few days but didn't last the whole festive period despite being regularly watered :(\n\nWe also ordered a mini desk tree that never arrived despite us being assured it would arrived the day after our large tree did!”
Helpful Report
Posted 54 years ago
Melissa Brookman
Verified Buyer
“My husband was there to receive the delivery and did comment that the driver wasn't the most careful with the tree.\n\nIt is a lovely tree so there's not really anything more to say other than thank you.”
Helpful Report
Posted 54 years ago
Michael Papadakis
Verified Buyer
“I know it is a late reply but i am a busy individual ad that is why i used your service. The delivery, your staff and the quality of your tree were excellent. Just one point to make that you delivered a 5ft tree rather than a 6ft i paid for, i didn't bother telling you immediately because the tree was already up and decorated by the time i got home.”
Helpful Report
Posted 54 years ago
Colin Hawke
Verified Buyer
“Goodlooking tree”
Helpful Report
Posted 54 years ago
Pines and Needles is rated 4.2 based on 2,473 reviews
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