Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,524 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,524 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice tree very full at the bottom but a little bare from the middle up, we still love it!”

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Posted 19 years ago

“great delivery - on time and efficient.\nbut the shape of the tree was lopsided - it seems that half of it did not grow properly. too close? lack of light?”

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Posted 55 years ago

“exactly what I expected”

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Posted 18 years ago

“Tree is great. Martin advised me that he was running late, which was ok. But seemed rather stressed out when he arrived so not a particularly "Christmassy" experience”

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Posted 55 years ago

“Delivery was after 6pm due to an incident near by however, it would have been good to receive a call to inform us as I was the last person in the office and was about to leave when the delivery man arrived”

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Posted 12 years ago

“excellent quality tree”

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Posted 55 years ago

“Beautiful tree - very happy with it”

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Posted 55 years ago

“The Trees are beautiful, however the it took the delivery drivers about 45minutes to find us. They phoned but did not speak very good English to be able to communicate our location to them. They were very good at putting the tree up and positioning it for us.\n”

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Posted 11 years ago

“In general the service was great, but I had some real problems with the website when I tried to update my details (change of address etc) and even after I had managed to change it all and place the order the system still produced the invoice with my old address on it.\n\nThe delivery was great, and as ever Ish and his assistant did a great job, but I wish it was possible to close in the delivery window a bit - even if only on the morning of delivery. I was the last delivery of the morning schedule ... so they were never going to get to me before noon - I wish I had known that at 8am!\n\nIn fact I would have been happy to have paid more for a tighter deliver time slot.”

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Posted 11 years ago

“Great service, courteous, on time and to the door”

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Posted 11 years ago

“Nice Tree”

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Posted 55 years ago

“Dear Sir, everything ok but I didn't received the 4 Decorated Swag I ordered(£79,80), the driver told me you could do a refund?? let me know\nmany thanks”

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Posted 11 years ago

“Nice tree, not a lot of stalk at the bottom to fit in the stand though.”

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Posted 13 years ago

“I am extremely happy with the delivery, because although we didn't answer the buzzer or door knock, the deliverers were able to get access into the building and leave our delivery inside right in front of our flat door.\nI was pleased do see a double-order of free mistletoe, and of course the cute mini tree; plus you delivered a wreath that my grandparents ordered for me separately. Thank you!\nI am less happy about the fact that a voice message and an email that I left last week went un-returned (it was to confirm delivery of the wreath).\nAlso, the tree trunk was cut poorly/jagged; we had to re-cut it, so it would be level in the tree stand.\nBut overall, I am happy with your service.”

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Posted 11 years ago

“Delivery arrived after the reserved slot. Fortunately the tree was perfect and service was excellent when it actually arrived”

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Posted 12 years ago

“Lovely big tree”

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Posted 15 years ago

“Perfect lights though were advised for 7ft tree and to be honest weren't quite enough for a sparkly tree, though great for 5-6ft'rs.”

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Posted 16 years ago

“The tree this year was not very full the top 50 cm. Much nicer tree last year. Otherwise happy with service.”

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Posted 11 years ago

“almost perfect in shape....but needles dropped more than expected....resaon why I went for this option rather than cheaper tree......didn't drop as much last year???”

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Posted 15 years ago

“Delivery was fine, tree not so great. A nordmann dropping needles like there's no tomorrow. No care instructions offered.”

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Posted 55 years ago

Pines and Needles is rated 4.2 based on 2,524 reviews