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Pines and Needles Reviews

4.2 Rating 2,472 Reviews
68 %
of reviewers recommend Pines and Needles
Company Reviews Product Reviews
491
 Questions Insights Metrics Info
4.2
Based on 2,472 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Laura Poots
Verified Buyer
“Pleased with the tree. Delivery was late - approx 2.30 for an 8 - 1pm slot. It would have been nice to have a phone call at or before 1 to let me know it would be late.”
Helpful Report
Posted 11 years ago
Claire Comiskey
Verified Buyer
“My tree didn't arrive until 10.30pm which was a disappointment. the driver did apologies saying he had been delivering since 6am and did his best. The tree is great as always but i was let down on the delivery. They also didn't offer to bring the tree upstairs for me and stood with it at my front door while i had to go searching for a pen as they didn't have one on them. I was also uneasy as on the delivery notice i had to sign to say i was happy with my tree as i didn't know that to be true as it was still wrapped etc. I also never received a copy of what i signed.”
Helpful Report
Posted 11 years ago
Emily Laino
Verified Buyer
“Delivery arrived after the reserved slot. Fortunately the tree was perfect and service was excellent when it actually arrived”
Helpful Report
Posted 11 years ago
Victoria Forsgate
Verified Buyer
“Delivery man was really friendly but we had booked a morning slot (8-1pm) and the tree didn't arrive until just before 3pm. Spent a whole morning waiting in when we didn't need to be which was a bit frustrating.”
Helpful Report
Posted 11 years ago
R Eisenstadt
Verified Buyer
“Nice bunch with lots of berries.”
Helpful Report
Posted 12 years ago
Erik Pickett
Verified Buyer
“Nice tree, not a lot of stalk at the bottom to fit in the stand though.”
Helpful Report
Posted 12 years ago
Alexandra Ranson
Verified Buyer
“nice generous bunch with berries that stayed on well”
Helpful Report
Posted 13 years ago
Caroline Donaldson
Verified Buyer
“Nice tree”
Helpful Report
Posted 13 years ago
Lynn Trickett
Verified Buyer
“very good tree”
Helpful Report
Posted 13 years ago
Vanessa Illingworth
Verified Buyer
“Tree is beautiful!”
Helpful Report
Posted 13 years ago
Paul Tucker
Verified Buyer
“Nice tree”
Helpful Report
Posted 13 years ago
Claire Abreu
Verified Buyer
“A little slim at the top, but a lovely tree.”
Helpful Report
Posted 13 years ago
Kate Burns
Verified Buyer
“tree of good quality”
Helpful Report
Posted 13 years ago
Mrs P M Passmore
Verified Buyer
“the holly was lovely”
Helpful Report
Posted 13 years ago
Cecylia Baulkwill
Verified Buyer
“Tree itself is very nice and has lasted amazingly well, pity it was only 6ft instead of the 7ft I ordered”
Helpful Report
Posted 13 years ago
Lizzy Blues
Verified Buyer
“Tree is a lovely full shape (with just a very slight lean)”
Helpful Report
Posted 13 years ago
Emily Davis
Verified Buyer
“Lovely big tree”
Helpful Report
Posted 14 years ago
Clare Crean
Verified Buyer
“fine”
Helpful Report
Posted 14 years ago
Mark Dugdale
Verified Buyer
“Lovely tree - almost perfect.”
Helpful Report
Posted 14 years ago
Adrian Mckenna
Verified Buyer
“Great Tree, our best to date!”
Helpful Report
Posted 14 years ago
Pines and Needles is rated 4.2 based on 2,472 reviews
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