Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,524 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,524 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tree seems OK”

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Posted 18 years ago

“The tree is nicely shaped and as ordered. A little more left on the trunk would help with fitting it in an existing stand”

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Posted 55 years ago

“Not quite 7ft but a great shape tree...so still happy.”

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Posted 55 years ago

“The tree we had ordered unfortunately died in the adverse weather however we received a different tree at no extra cost a stand and some twig lights”

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Posted 55 years ago

“the holly was lovely”

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Posted 14 years ago

“Happy with a healthy tree but seemed to end up with a 4ft tree and not a 5ft had to put it on a table to Make it a bit taller. I am 5ft 2 and it was a lot smaller than me. 4ft should be 10 pound cheaper than I paid.”

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Posted 55 years ago

“great tree , lovely shape”

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Posted 55 years ago

“Great service although I rang twice leaving 1message just to get an idea of timing with no luck”

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Posted 11 years ago

“Im slightly disappointed in the colour of the decorations. I ordered dark blue, but revived a really light/pale colour blue.”

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Posted 12 years ago

“I know it is a late reply but i am a busy individual ad that is why i used your service. The delivery, your staff and the quality of your tree were excellent. Just one point to make that you delivered a 5ft tree rather than a 6ft i paid for, i didn't bother telling you immediately because the tree was already up and decorated by the time i got home.”

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Posted 55 years ago

“My husband was there to receive the delivery and did comment that the driver wasn't the most careful with the tree.\n\nIt is a lovely tree so there's not really anything more to say other than thank you.”

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Posted 55 years ago

“The tree is a bit wider than I'd hoped but lovely.”

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Posted 55 years ago

“fine”

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Posted 15 years ago

“A nicely shaped tree, with good dense foliage, plenty of room for decorations. Friends tell me it exudes an exquisitely coniferous aroma, too - but I can't smell it through my stinking cold.”

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Posted 55 years ago

“Lovely tree - almost perfect.”

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Posted 15 years ago

“Delivery team were both friendly polite and helpful.\n\nThe tree was not as expected.\nLast year was a lot fuller, that is why I order nordman fir besides non drop.\n\nThis year seemed quite sparc \n\nIt was after the delivery team had left and went to add decors noticed this.\n\nThis made the tree expensive and in comparison could have picked up locally.\n\nYour comments to resolve would be appreciated”

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Posted 12 years ago

“Went on the website to order my tree & got a call from you apparently problems with checking out so did the order on the spot that's service!”

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Posted 10 years ago

“very good tree”

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Posted 14 years ago

“Christmas tree was delivered exactly when promised. The only thing which is a little annoying is that the tree was pretty muddy and I had to wash the branches before decorating the tree. Other than that, it's a great size and looks lovely.\n\nMerry Christmas!\n\nLucy”

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Posted 11 years ago

“excllent height as promised - but very wide. Bit too wide! but lovely, healthy tree”

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Posted 18 years ago

Pines and Needles is rated 4.2 based on 2,524 reviews