Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,555 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed with the tree. It's tall enough but is not very bushy although you can't see this until you unwrap it. We'll keep it but I wouldn't have picked it myself. In future we'll go and buy our own tree.”

Helpful Report

Posted 56 years ago

“Hi There\n\nWe took delivery of our tree last Sunday. Unfortunately the tree has been looking very 'droopy' since it arrived - and it has only got worse this week. It looks as though it's been out of the ground for quite some time.\n\nWe have friends coming for New Year, and we're really concerned that it isn't going to last until then - and possibly not even until Christmas Day. \n\nI'm happy to send a picture if you can confirm an email address.\n\nMany thanks,\n\nStuart”

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Posted 56 years ago

“Perfect Service”

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Posted 56 years ago

“Ish was FANTASTIC! we love our tree!”

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Posted 56 years ago

“ordered 6 ft tree. really about 5 ft and a bit misshapen. but otherwise happy and nice delivery man”

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Posted 56 years ago

“Excellent Design”

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Posted 56 years ago

“Best tree yet”

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Posted 56 years ago

“Great tree, delivered early in the day and liked the small potted tree that came as an extra.Very happy with service”

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Posted 56 years ago

“All great, thank you”

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Posted 56 years ago

“very happy”

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Posted 56 years ago

“Tree was damaged. Also very dry! Doesn't seem to be lasting very long :(”

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Posted 56 years ago

“Very disappointed with the fairy lights, they looked nothing like the image on the website and the wire was more prominent than the actual lights. Customer Service was very good and so were speed and deliveries. I would like to do something about the lights though. Many Thanks”

Helpful Report

Posted 56 years ago

“Perfect”

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Posted 56 years ago

“Excellent service and delivery.”

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Posted 56 years ago

“The tree is BEAUTIFUL! The man who came to deliver was efficient and helpful - he even agreed to carry it up one floor for me. Delighted!”

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Posted 56 years ago

“The tree was bought into the house still in the mesh covering. I asked to look at the tree so the driver took it back outside to take the covering off. He was clearly in a rush and had expected to just leave the tree without me checking it. Feeling rushed I accepted the tree which soon after he left I realised had two big bare patches along the main trunk. I used the service last year and must have been lucky with the tree but this year I've ended up with a poor tree and I didn't feel able to ask to see others in the van. I wouldn't use the service again.”

Helpful Report

Posted 56 years ago

“My 5ft tree is not good at all .. its dropped and we have only had it one day .. when i got home yesterday i was quite sad. Can you deliver an URGENT 5ft by 2ft tree by FRIDAY - I need it THURSDAY OR FRIDAY PLESE”

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Posted 56 years ago

“Excellent service, the installer was punctual, courteous, tidy and efficient. And the end result was fantastic!”

Helpful Report

Posted 56 years ago

“Grinch and Needles,\nThanks for ruining our Christmas!\n\nThe tree received was already dead, half of the branches were torn, the other half are brown close to the trunk. There is no Christmas tree smell we were promised, and the needles are falling off to a rate that we spend more time vacuum cleaning than trying to enjoy the holidays.\n\nWe only realised the dud on the 24th as we keep the tree hidden until Christmas Eve (although in a bucket of water and out of the elements' reach), so it was too late to change anything, but we can change where we'll buy our tree next year and we'll make sure we steer away from Grinch and Needles from now on.\n\nWe've taken a lot of pictures of the dead if you are interested.\n\nDr Silvia and Emil Cochino”

Helpful Report

Posted 56 years ago

“very nice tree\nonly minor quibble is that we will hve to reshape the base to fit in our stand, we do not have one of the new ones yet\nbut very impressed and will use you again”

Helpful Report

Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,555 reviews