Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Julen at Fulham was very helpful!”

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Posted 6 years ago

“Yany at Notting Hill is extremely friendly and knowledgeable. Despite the cold and the rain he takes all the time you need to find the perfect Christmas tree for you. Highly recommended! :)”

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Posted 6 years ago

“Julen in Fulham was super helpful helping me pick my tree and wrapping it up.”

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Posted 6 years ago

“Finn (Fulham) was brilliant. He helped me select the most perfect 4ft tree. It's now up and looking wonderfully festive. Thanks Finn!”

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Posted 6 years ago

“Excellent service from start to finish. Salesman Chris (Wimbledon Park), was super knowledgable and went above and beyond to help us choose the perfect tree! Thank you! It’s looks amazing!!”

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Posted 6 years ago

“We spontaneously bought a tree from Natalie in Victoria Park this afternoon and she was so cheerful and knowledgeable about both the trees and the charity that we couldn't help but get in the Christmas spirit. Beautiful tree - thank you!”

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Posted 6 years ago

“Organised the order of Christmas tree and installation via the Chat which was really useful and Allan who I spoke with was very helpful in providing a quick quote. Look forward to seeing the tree come December!”

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Posted 6 years ago

“Just ordered our office Christmas tree with Allan, who knew placing a Christmas order tree could be so fun! A credit to the company! Thank you!”

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Posted 6 years ago

“I spoke to Allan using the online chat and I can say that he was unbelievably helpful! He responded immediately, he was on the ball and just sounded like a genuine person! - 5 *s from me :)”

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Posted 6 years ago

“Eric from Fulham Store! His name says everything! A wonderful top notch customer service and very quick! A charming, beautiful man with an incredible energy. My Xmas is even more magical thanks his tree choice and my whole experience shopping at Pines and Needles in Fulham!”

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Posted 6 years ago

“5* to Malachi at Pines and Needles Camden Gardens - he was knowledgeable, helpful, professional and friendly and took his time to help me find the perfect tree for me and my family - thank you! Pines and Needles have wonderful range of trees to choose from.”

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Posted 6 years ago

“Good tree Guys who delivered and installed tree professional and friendly”

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Posted 6 years ago

“Very engaged and brilliant customer service from Megan (Victoria Park).”

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Posted 6 years ago

“Many thanks to Catherine for tirelessly helping me find the best tree for my front garden that the neighbors all adore and Kenzu for trimming it to fit perfectly in place.”

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Posted 6 years ago

“10/10 customer service , impressed with the helping hand from the young man Marcus . Highly recommend.”

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Posted 7 years ago

“10/10 customer service , impressed with the helping hand from the young man Marcus. Highly recommend.”

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Posted 7 years ago

“10/10 customer service , impressed with the helping hand from the young man Marcus. Highly recommend”

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Posted 7 years ago

“Great selection and service from the guys at Hampstead heath kenwood house! Love my mini Xmas tree”

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Posted 7 years ago

“Today my kids and i had a great experience picking out a 10 foot tree which was a hassle for marcus but still pulled it off. I would recommend pines and needles great store to buy trees.”

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Posted 7 years ago

“I’m very happy with the customers that work with pines and needles they helped me pick a good tree and especially Marcus Burnet he had helped me a lot.”

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Posted 7 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews