Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a tree on Saturday, great choice and helpful service from Fred, Will and Lee. I will buy again.”

Helpful Report

Posted 7 years ago

“Another gorgeous tree delivered from Pines and Needles I’ve been using them for 11 years and they fever disappoint. Recommended”

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Posted 7 years ago

“Excellent service. Pines and Needles delivered a beautiful Christmas tree.”

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Posted 7 years ago

“At the chiswick location we had outstanding service! Very helpful attendant Jackson spent considerable time and patience helping us find the right tree to fit an awkward location. Very happy with the tree!”

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Posted 7 years ago

“picked up a lovely tree last Saturday from Kingston. I am really happy with the amount of choice, chose a great tree and a lovely man called tom was of great service even loading it in the car for me. we all love our tree this year, would recommend highly”

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Posted 7 years ago

“Picked up our tree from Kenwood Pines and Needles today. Excellent all round! Tim was very helpful, personable and efficient. Is there a better place to buy a Christmas tree in London? I don’t think so”

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Posted 7 years ago

“Chris Cauchi really helped us in finding the perfect tree even carried it to our car! Fantastic service.”

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Posted 7 years ago

“Stewart in Battersea was a great help and we love your trees! :) ps. Nice legs!!”

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Posted 7 years ago

“Dec was extremely helpful and flexible in accommodating our Christmas tree requirements. Thank you for an efficient service!”

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Posted 7 years ago

“great help, my problem was immediately solved!”

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Posted 7 years ago

“Dec went out of his way to help me with my order. The best quality lights (and service) on the market. Highly recommend.”

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Posted 7 years ago

“I called to arrange a last minute christmas tree and Dec was most helpful with the order! Thank Pines and Needles will recommend!”

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Posted 7 years ago

“Wasn’t quite sure what I wanted but with Decs help on the phone I’m absolutely loving my tree! And loving the free mini tree he included! Would recommend”

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Posted 7 years ago

“I just spoke to Dec in Customer Services and he was extremely helpful in re-arranging the delivery date of the Christmas Trees which i had ordered. Thanks so much for making it so easy and being so happy and helpful.”

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Posted 7 years ago

“Love the Victoria Park set up and staff were fabulous, especially Bobby. Great Trees, selection, Christmassy Spirit. Fun for all the family. Thanks”

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Posted 7 years ago

“I bought my Christmas tree this evening it’s very nice tree I love it also the service was very nice and one guy Camerun was so nice he drop my Christmas tree in my car that was very far and he fix also in the car!!the quality of tree is very good I will buy again next year!!! Lisa”

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Posted 7 years ago

“Such firendly helpful people, especially Jackson at Chiswick. Great service, great trees, thanks.”

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Posted 7 years ago

“Sophie at Stoke Newington gave us excellent service and made our purchase a pleasure. Well done Sophie. Michael A”

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Posted 7 years ago

“Chris C at Victoria Park gave us great service and helped us pick out the perfect tree. Merry Christmas!”

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Posted 7 years ago

“Bobby was extremely helpful and patient, we were very fussy. He was happy and friendly. He found us the perfect tree and we left very happy. Merry Christmas!”

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Posted 7 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews