Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, helped me find my perfect tree”

Helpful Report

Posted 7 years ago

“I telephoned to amend my delivery date today, and was most fortunate to get Dec on the other end of the phone. He was exceptionally pleasant and helpful!! A real credit to Pines and Needles, with whom I have dealt with for a number of years now.”

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Posted 7 years ago

“I bought a Christmas tree for our office in Shoreditch yesterday, and Russel and Ollie were so helpful. I never saw them without smiles on their faces. They were patient, kind and eager to answer and questions I had! Thank you Pines and Needles!”

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Posted 7 years ago

“Brilliant service. Found them on the internet. I live up in north Yorkshire. Tree arrived on time and was beautiful. Will most def. use them again.”

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Posted 7 years ago

“We missed our delivery due to a mix up of time slots but Louis made sure that we still had our tree on the same day. Great customer service from beginning to end. The tree is the best we've had and the people who delivered it were friendly and quickly to install it in our tree stand. I will definitely be using Pines and Needles again next year.”

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Posted 7 years ago

“Struggled to find a good deal for what I wanted. Tried Pines and Needles, Maida Vale and was so impressed by the salesperson, Beth, the service, and efficiency that, in future, I will look no further. Happy Christmas.”

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Posted 7 years ago

“What a fantastic tree even better than last year, thanks Louis x”

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Posted 7 years ago

“Great tree and fantastic service provided by the company. Would definitely recommend.”

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Posted 7 years ago

“Great service fom all the team in store and the tree looks great! 5 star. Would definitely recommend. Thanks”

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Posted 7 years ago

“I love my tree (6ft Normand fir) it’s got a great shape and already looks great. Harry and the guys could not have been more helpful; he even carried my tree across the park to my car for me. Thanks all - have a great christmas”

Helpful Report

Posted 7 years ago

“Imagine this - Christmas morning, Archibald and Araminta have just woken to the smells of Marks and Spencers spiced triple baked gluten free minced pies and they exhault (very politely) about just how bloody good Christmas is. As they leap out of bed they rush to see just how spoilt they have been, with 'Minty' still adament that "If Mummy and Daddy haven't got me another pony then I'm reporting them to childline". As you put the free range Turkey into the Aga a horrifying shriek pierces the air of your 15th Century Surrey retreat (the one that you regularly brag about to your 'mates' at yoga). The noise is coming from the drawing room so you and Richard (you love him but hes just not quite lived up to your expectations monetarily and sexually) rush to the scene of the apparent crime. One voice has become two as Archie wails at the sight before him. A fake tree. In one fell swoop Christmas is ruined. The children vow that you are not their real parents and this reminds Richard of the truth behind that 'one' mistake that happened on your 10th year Uni leavers party. Yes Minty appeared 9 months later but hes still the 'real' father. As such 'Dickie' turns heavily to drink throughout the morning and the children are sobbing down the phone to either childline or the grandparents, you're just not sure. By midday you have accepted that Christmas is over. To add insult to injury The turkey was eaten by a combination of a ruthlessly drunk Richard and Percy your black lab and as such the inlaws have gone, like the inheritance, to Hugos. In short, your kids hate you, your husband has been reminded of you infidelity and the money has gone. But you awake and realize that you bought your real and bushy tree from the team at Pines and Needles, who have excellent trees and customer satisfaction, not to mention 10% off for armed forces. Disappointed only by Richards amorous activities the night before you awake for Christmas knowing its all in hand and it was all just a dream. But not the tree, that's alive, real and the best money can buy.”

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Posted 7 years ago

“Tom was a great help with sorting us out with a beautiful Christmas tree! Thank you!”

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Posted 7 years ago

“Picked up our tree at the Wandsworth High Street Pines and Needles. Will definitely go back next year. Very helpful service from Tom.”

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Posted 7 years ago

“Finn was very helpful. What a great service. Definitely I will recommend. Thank you Finn.”

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Posted 7 years ago

“Beautiful looking tree - we couldn't be happier!”

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Posted 7 years ago

“Excellent service from the Barnes shop, bought the tree in person. The young man carried the tree to my car and helped load it in. Cheerful and full of good advice to extend the length of the tree life.”

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Posted 7 years ago

“We collected our tree from Pines and Needles Bournemouth. We had never been there before but we are certainly going back! We arrived with a very excited 3 and 5-year-olds and being the shop on a busy main road I didn't have much hope for how the purchase would go. We wanted a chubby 6ft tree to fit in a very specific corner at home. The man who served us was absolutely charming and so patient with the children. He knew his business inside out and led us immediately to the perfect tree for us. He then prepped the tree in seconds and helped us load it into the car. Now our house smells beautifully christmassy so all in all a great visit to Pines and Needles.”

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Posted 7 years ago

“Second year in a row they have provided us with a fantastic, healthy looking tree. Last year we went to the pop up store in St. Albans and chose on for ourselves but this year I opted for the delivery option. It was fantastic, they arrived when they said they would with a carefully wrapped, perfectly sized tree. Thanks again.”

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Posted 7 years ago

“All thanks to Harry for helping us find the perfect tree. Excellent staff!”

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Posted 7 years ago

“Today we purchased our tree with huge excitement and we were not disappointed by the great service and quality of Trees available to us. Thanks to the great staff at Pines & Needles - Freddie, Lee and Will!”

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Posted 7 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews