Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful as always”

Helpful Report

Posted 6 years ago

“Got 2 lovely trees from wendover woods today a nice 11 foot and a small 4 foot, both fit the house perfectly! Thanks to Ben and Archie for the help. Many thanks”

Helpful Report

Posted 6 years ago

“Archie from wendover woods was great help today! Helped me pick out the perfect tree”

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Posted 6 years ago

“Archie from wendover was a great help today, Helped me pick out the perfect tree!”

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Posted 6 years ago

“Visited Pines & Needles in Battersea Park on Saturday (30th Nov) and served by Dimos who was very helpful and patient with us as we looked for a perfect tree for us!. The tree is beautiful and we wouldn’t have found such a lovely one without his help. Price is not too bad for the size and quality... although I forgot to get my free gift! We will definitely purchase again next year from there!”

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Posted 6 years ago

“Just bought our tree from Wendover Branch, Ben was very helpful whilst we were comparing the various types of trees, pointing out the difference between them all. Also showed our dog lots of attention.”

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Posted 6 years ago

“Just bought a lovely 7 footer - Nordman Fir - Ben was very helpful and patient as we choose the perfect tree for our family home.”

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Posted 6 years ago

“I bought a very nice tree at Hampstead Heat and I was helped by Finn who was great.”

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Posted 6 years ago

“Just bought a tree from Wendover Woods - Archie was really helpful and we came home with a lovely tree, ready trimmed for a drink of water.”

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Posted 6 years ago

“Kurt (Hampstead Heath) was very helpful, friendly and knowledgeable. Great experience!”

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Posted 6 years ago

“Great Service and great trees! Max was very kind and helped us to put the tree in our car. Thank you E&A”

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Posted 6 years ago

“Freddie and Olly at the Cockfosters were brilliant and we love our new Norddman (as do our cats - especially drinking from the tree holder!)”

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Posted 6 years ago

“Excellent service from Anya in Wendover Woods. Our tree is spectacular !”

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Posted 6 years ago

“We bought our beautiful Christmas tree from the Pines and Needles Barnes location today and couldn't have been happier with the experience. Will was incredibly helpful in assisting us choose the best one to suit our needs, and even carried it home for us (we live just down the road). 3rd year in row buying our tree from here - highly recommend it; great quality trees and even better customer service. Thanks Will.”

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Posted 6 years ago

“Sam in Chiswick was super helpful and welcoming, he found us the perfect tree in moments! Can't recommend them enough.”

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Posted 6 years ago

“James at the chiswick pine and needles just helped us pick the perfect 7ft tree and even helped us get it in the car! Thanks! Merry Christmas”

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Posted 6 years ago

“Just been to get our tree from the St Leonard’s church branch. James was brilliant, so friendly and helpful and put us in the Christmassy mood! A lovely tree for a good price 🥂”

Helpful Report

Posted 6 years ago

“Zak at Battersea Park gave us a great service and carried 2 trees to our car. Excellent trees with good customer service.”

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Posted 6 years ago

“Chris was great helping us with our tree in Chiswick, Merry Christmas!”

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Posted 6 years ago

“They had the most amazing selection of trees. Dimos made it such fun picking out a tree. Really great service. We would definitely recommend getting a tree here.”

Helpful Report

Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews