Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lucas was great in Wendover Woods, very helpful to find the one ! Big thanks”

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Posted 6 years ago

“It was such a great experience picking out a tree today. Dimo was fantastic and so patient with all our questions. We picked up a beautiful tree that looks so festive in our new home. It was a little on the higher end of our price range but seeing it now in our home definitely makes me feel like it was worth it.”

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Posted 6 years ago

“Great service from Brandon at the Chiswick site! Got a perfect nordman 6ft and a holding stand ...the profits of the latter go to charity! Merry Christmas guys!”

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Posted 6 years ago

“Top notch service from Badger at Kingston.”

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Posted 6 years ago

“Today we bought our Christmas tree from the pines and needles shop at wendover. Ben was brilliant helping us dig through the vast selection of trees to find the perfect one for our family. I couldn't recommend wendover pines and needles enough, especially Ben! We were delighted to find out that all of the trees are grown organically in the Highlands.”

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Posted 6 years ago

“Highly recommend pines and needles in Chiswick. The trees are laid out nicely and open so you know exactly what you are picking. Brandon was incredibly polite and helpful to us as were his other two colleagues. Overall super service !”

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Posted 6 years ago

“Badger was so helpful in the kingston store! Thanks a lot!!”

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Posted 6 years ago

“Brandon at Chiswick did a great job with helping us select the perfect tree.”

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Posted 6 years ago

“Natalie and tatts were amazing and our tree is perfection”

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Posted 6 years ago

“Great range of trees. Warm friendly and really helpful staff. Sam at Kingston was very patient whilst i picked my “perfect”tree. Outstanding customer service. Thank you.”

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Posted 6 years ago

“Excellent service from Julen at Kingston”

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Posted 6 years ago

“Great service at Pines and Needles! Staff were really friendly and helpful and found exactly what I was looking for. Extra thanks to Malachi for providing great customer service! Thanks so much! :)”

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Posted 6 years ago

“Terrific all around”

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Posted 6 years ago

“Just bought our tree from your Kingston site and the guys could not of been more helpful, Sulen even carried our 7ft tree (i'm 67 years old ) 200 yards home for me! Couldn't be happier used this site last year and will again next year, THANK GUYS.”

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Posted 6 years ago

“Julen at Fulham was super kind! Thank you so much 😊”

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Posted 6 years ago

“bought my trees from Saint Leornards Shorditch helped immencely by the brilliant Ian.”

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Posted 6 years ago

“Fantastic service from Lucas and Anya at Wendover Woods. Very friendly and helpful - even in the rain! Massive selection both in terms of size and shape. The tree 🌲 is fab [Nordmann Fir 7ft] and the price was the same as or less than last year. Highly recommended.”

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Posted 6 years ago

“That was our first time to buy genuine Xmas tree cause we are Japanese.But shop staff Sebastien kindly help us to chose the one, and tell us how to decorate it, Shopping at this shop itself was fun !”

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Posted 6 years ago

“I like all the trees but my tree actually is the best! You have to come here and buy one! The Christmas will be better with my tree from Pines and Needles! Thank you guys a lot! I was well served by Michael”

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Posted 6 years ago

“Chris at the Wimbledon park branch was so helpful and even managed to donate the tree to my school. I can tell you how grateful we are. Many thanks to Chris and Pines and needles on their excellent customer service. See you next year”

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Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews