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Pines and Needles Reviews

4.2 Rating 2,522 Reviews
68 %
of reviewers recommend Pines and Needles
4.2
Based on 2,522 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Troy in Beddington, Carshalton provided a great service. Thanks to him for engaging our 10 year old in the tree buying process! Great tree, great service. Thank you
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Posted 1 year ago
Brilliant service, thank you Troy - five stars my son was very happy to help wrap our tree!
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Posted 1 year ago
Value for money excellent tree, excellent service ,from the company who kept me informed from order to delivery. The delivery person even took my tree through my back garden veranda. 10/10
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Posted 1 year ago
Troy in Beddington park is a credit to your company, not only was he helpful but kind and well mannered. Thank you Troy!
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Posted 1 year ago
Thanks Troy from Beddington, helpfull and a joy deal with.
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Posted 1 year ago
Kani was very helpful and nice at Beddington pines & needles. He gave me a discount as I was wearing a NHS lanyard and he was very welcoming. I will definitely be coming back next year!
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Posted 1 year ago
We love our tree from Kenwood- Luca out helper was a star and so great with our kids- will be back next year!
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Posted 1 year ago
This was our first time buying a tree from Pines & Needles in Beddington Park, Troy was fantastic, really helpful, friendly and informative. He even offered to carry the tree to our car for us! They had a great range of tree heights and prices. Our tree is now decorated and looks absolutely stunning. Definitely recommend!
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Posted 1 year ago
Troy @ Beddington was extremely friendly and helpful - when we had chosen a tree he brought it to the car for us and even offered to load it too. Great service.
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Posted 1 year ago
Great choice of trees and really convenient location for collection in Beddington Park. Friendly, helpful service from Troy and Kani - trimming the tree and even offering to carry to the car! Would hoghly recommend.
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Posted 1 year ago
Aye was a cracking experience at Kenwood house with me and the mrs. Big shout out to very helpful Luca made the whole thing a breeze cheers mate!
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Posted 1 year ago
The missus and I stopped at Pines & Needles pop up store in Beddington Park earlier today. We were in and out within 10 minutes thanks to Troy who was extremely helpful, pleasant, and gave us a good deal on a couple of trees. Thanks very much! Merry Christmas!
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Posted 1 year ago
Kani at Beddington was fabulous today, very helpful and friendly! First time getting a tree from here and will 100% be going back next year!!! Amazing service.
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Posted 1 year ago
Noah at Regent’s Park was very helpful and it was raining, thank you
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Posted 1 year ago
Very happy with customer service from Misha. Thank you!
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Posted 1 year ago
Brilliant and beautiful Nordman. Great customer service team and helpful delivery team. 2nd year with P&N.
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Posted 1 year ago
Most perfect trees and customer service. Troy was extremely kind, thanks so much!
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Posted 1 year ago
Troy was very helpful and had great energy. I’d recommend anyone to go if they need an xmas tree or decorations purely based on the customer service.
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Posted 1 year ago
Visited the Beddington pop up store shortly before closing on Sunday with my daughter. We were greeted by Troy who was very helpful and informative. Very pleased with our tree and the service we received. Highly recommend this branch and Troy's customer service was excellent!
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Posted 1 year ago
Great service. Troy at Beddington was so helpful and kind. Will definitely be re-purchasing here again!
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Posted 1 year ago
Pines and Needles is rated 4.2 based on 2,522 reviews