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Pines and Needles Reviews

4.2 Rating 2,522 Reviews
68 %
of reviewers recommend Pines and Needles
4.2
Based on 2,522 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

I have not yet received my order but I’m sure it will as beautiful as it looks! Just wanted to say that the communication and service from this company has been amazing, having gone above and beyond to promptly sort out my query. Wouldn’t hesitate to buy from them again!
Helpful Report
Posted 11 months ago
This is my fourth year in a row of ordering a Christmas tree with Pines and Needles and I cannot imagine sourcing a tree from anywhere else. Not only are the trees excellent (great shape and minimal shedding from our Nordman fir), but the customer service is outstanding. All emails are answered extremely promptly, efficiently and helpfully: questions are actually answered, solutions found and links provided. Delivery has been completely reliable too.
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Posted 1 year ago
I’ve bought my tree from Pines and Needles for several years and I’m always happy with the freshness, shape and longevity of the trees. Delivery from Pines and Needles is the official start of Christmas in our house.
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Posted 1 year ago
The Christmas Trees are always of the highest quality, healthy and a joy to have in our home.
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Posted 1 year ago
Excellent and friendly service and good-quality tree
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Posted 1 year ago
It was a perfect experience. Very beautiful tree and nice service.
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Posted 1 year ago
Love Pines and Needles. We use them every year. So friendly and knowledgeable. Also the tree collection is well worth it!
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Posted 1 year ago
Perfectf: fast, poilte, cheery.
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Posted 1 year ago
The quality of the trees are always very good. We've ordered from Pines and Needles for years. The delivery team are always lovely and we get an allocated time slot - they are always on time. They offer a collection service too for after Christmas which we always use too. Their website is easy to use and we sometimes get sent discount codes from them too which really helps out.
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Posted 1 year ago
Great service. Very fast and efficient. I am very satisfied, thanks!
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Posted 1 year ago
Thank you, Pines and Needles for bringing our family true Christmas joy and festive feeling. Our tree was fantastic, very green and just the right size. Outstanding service from the team. It's been over three weeks and our tree is still perky and green, almost a shame to give it away. We loved our tree - wishing the whole Pines and Needles team luck and prosperity in the new 2024! Thank you!
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Posted 1 year ago
My daughter picked up a Christmas tree on Christmas Eve from Pines and Needles in Ealing Broadway at an excellent price but unfortunately did not think ( as they do) to pick up a stand. Try put up a tree without one! Thankfully when we went back Kedar very kindly helped us out. Thank you very much Kedar. Excellent customer service.
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Posted 1 year ago
I got my Christmas tree from Hamilton terrace stall of pines and needles. Thank you George and Ash , For selecting a 4ft tall potted Christmas tree which was just right for my home. They helped me in choosing one and keeping aside for me . They both have been very helpful. Thank you once again for your time and patience. Richa.
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Posted 1 year ago
Troy from Beddington has helped us pick our very first real Christmas tree. He was so helpful and offered an outstanding service! Thank you.
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Posted 1 year ago
We are delighted with our tree and especially the customer service we received from Troy. He offered to take it to the car for us but we said we were going to carry it home as it wasn’t very far for us to go. He then proceeded to offer to carry it to our house! We didn’t take him up on the offer but it was very much appreciated. Merry Christmas Troy and God bless you and yours this Christmas time 😊
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Posted 1 year ago
Beautiful tree delivered today. On-time delivery and indoor installation, friendly and efficient. No fuss at all. We love the tree - thank you!
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Posted 1 year ago
Superb service at Beddington Park from all the guys, I was served by Kani who was fantastic - helped me chose a great tree within my budget, trimmed the lower branches and carried it to my car. Friendly, helpful, professional and polite - top service all round, well done!
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Posted 1 year ago
Bought a beautiful Christmas tree, great service from Troy from Beddington. Very helpful and kind. Merry Christmas.
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Posted 1 year ago
Troy-Beddington, the service provided by him was superb. He was very polite and helpful and would definitely recommend buying your Christmas trees there. Thank you Troy
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Posted 1 year ago
Callum was great at helping me choose my Christmas tree this year. I will definitely be returning next year.
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Posted 1 year ago
Pines and Needles is rated 4.2 based on 2,522 reviews