Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver and helper were excellent, friendly and helpful!!”

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Posted 12 years ago

“:)”

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Posted 12 years ago

“Tree delivered at 10pm on designated day.Once again an excellent tree, much admired by all who saw it -admittedly the decorations helped!Will definitely buy from you again this Christmas.”

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Posted 11 years ago

“We are very very happy!! A beautiful tree! Excellent Service! Lovely Delivery Boys! Thank You. Xx”

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Posted 12 years ago

“delivered in wrong time slot with no pre-delivery phone call”

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Posted 12 years ago

“Must express my disappointment the tree delivered was not 4 ft as requested but taller and it is also sparse at the top in terms of branches. So looks rather sad or is that just me projecting when I look at it.”

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Posted 56 years ago

“Lovely tree! Thank you.”

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Posted 12 years ago

“I was really impressed because I mentioned it would be nice if it was a little taller and it is taller, the perfect height for our ceiling”

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Posted 56 years ago

“Works really well, thanks”

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Posted 56 years ago

“Great tree as always from P&N!”

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Posted 15 years ago

“Lovely delivery guys - very cheerful and helpful, even though it was 8am on a Saturday!”

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Posted 13 years ago

“I would have like delivery in the morning as requested. The tree did not arrive till late evening. Otherwise love the tree, very helpful sales team.~Thanks\nHalcy”

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Posted 12 years ago

“The tree is beautiful.Thank you”

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Posted 56 years ago

“Great service and delivery!”

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Posted 12 years ago

“Very helpful and on time.\n\nThe telephone orderer was very helpful also.\n\nThe tree is great!\nThank You”

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Posted 12 years ago

“Really excellent service. The delivery guys were prompt and super helpful. The tree was glorious. The whole family agreed it was the best tree we'd ever had - beautiful tapered shape, lovely colour and in spite of dropping a fair bit on the day it arrived, it barely dropped any more needles after that (and we took it down on the 6th Jan). The stand (with water) was brilliant as well - really stable. Thank you for a superb service.”

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Posted 15 years ago

“I am very happy with the service I received. I had called customer service the day before to ask if possible the tree be delivered in the morning. We received it before 10am! And we're very happy with the size of the tree too.”

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Posted 13 years ago

“Tree is lovely. Paul the driver was really nice. Called me back to let me know when he would be arriving. Will def use again next year.”

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Posted 12 years ago

“Great service - happy delivery men in santa hats - all was wonderful!”

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Posted 13 years ago

“Delivered on time. Tree bit straggly/rotten on one side and a branch broken off. Delivery team were a bit surly-not full of Christmas cheer. Happy overall but not as high quality overall service as last year. Clare”

Helpful Report

Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews