Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“perfect!!!good timing,very helpful,amazing products!”

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Posted 12 years ago

“Tree was healthy and looked lovely”

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Posted 17 years ago

“sadly no kilts, and the tree is on the miserly side....just 6 foot: if i had known I would have ordered 7 foot, but last year the 6 ft tree ws nearer 7ft!”

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Posted 12 years ago

“Delivery was quite late in the evening ( 9pm) and would have appreciated a call to say it wouldn't be during the day. There was clearly a schedule when I called the driver so I'm not sure why we couldn't have a text in the morning breaking it down a bit more...but it is a fantastic tree and we are very happy with it”

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Posted 56 years ago

“Delivery service was brilliant!”

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Posted 12 years ago

“Very helpful. Lovely tree.”

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Posted 12 years ago

“couldn't fault it”

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Posted 16 years ago

“overall great service- placed an internet order saturday morning and received delivery first thing sunday morning by two nice guys. i even amended the order late saturday night to add a tree stand and it all went perfectly. thanks so much!”

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Posted 12 years ago

“Perfect delivery, on time and beautiful little tree !! thank you very much !”

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Posted 12 years ago

“Very satisfactory - I will use you again.”

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Posted 56 years ago

“I'm very happy - it's a beautiful tree however no kilts so sad! Many thanks.”

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Posted 12 years ago

“I am not happy with the light installation. I was about to decorate the tree today but the lights have not been draped properly and don't look right. Bernadette Thomlinson”

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Posted 12 years ago

“fabulous tree - beautiful shape”

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Posted 15 years ago

“Delivery service was prompt on day of delivery, but was rather disappointed on the condition of the tree. Had to send it back for refund.”

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Posted 12 years ago

“best shaped tree we have ever purchased”

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Posted 56 years ago

“best trees we ever had!\nThank you so much”

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Posted 56 years ago

“Cheerful,polite and efficient delivery”

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Posted 56 years ago

“very happy”

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Posted 56 years ago

“very happy”

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Posted 56 years ago

“very happy”

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Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews