Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order online. Easy delivery. Friendly. And the tree is gorgeous and moist! Love it.”

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Posted 13 years ago

“lovely great big bunch and lots of berries”

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Posted 56 years ago

“lovely and thick”

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Posted 56 years ago

“Again, a really perfect tree”

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Posted 56 years ago

“a very nice tree, well shaped”

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Posted 56 years ago

“Lovely tree!”

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Posted 13 years ago

“There was a major mix up with delivery. I ordered 2 trees but tryed to deliver 4 over 2 days. Charged me for 3 trees when only had 2. I gave details of a second person to call regarding tree's as they were going to my church not my home. At no time did they get called or email sent. Always me. At all times the stuff were lovely.”

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Posted 56 years ago

“The drivers were excellent polite helpful full of Christmas cheer. I had order wrong tree and they very quickly helped me fix it through office. I had pressed re order on website (same as last year just 1ft taller) but the tree that came was not the Nordic bushy one I had last year. It was tall and thin. All fixed by drivers who could not have been nicer.”

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Posted 56 years ago

“Great tree and delivered on time.”

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Posted 56 years ago

“the tree is perfect could not have picked a better one if we had picked ourselves”

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Posted 16 years ago

“Arrived in the requisite delivery window, super friendly driver and everything as described. Another perfect experience!”

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Posted 13 years ago

“Perfect. They delivered on time and the christmas tree is very well”

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Posted 13 years ago

“The delivery was great, no comments about that.\nThe tree itself however, was in a pretty bad state, and not what I was expecting for the price I paid. I was very disappointed with the quality - the tree was basically one-sided, and the bottom branches were all broken. I have some pictures if you would like to see them”

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Posted 12 years ago

“I was truly happy, as the drivers were extremely professional, and very friendly! I would recommend Pines and Needles to anyone.”

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Posted 12 years ago

“Beautiful tree!”

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Posted 14 years ago

“All good - Martin phoned half an hour before he was due to arrive and he was polite and helpful when he arrived”

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Posted 12 years ago

“Lovely tree and great service as always, thank you for the two free mini trees too.”

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Posted 56 years ago

“I was really pleased with the Xmas tree, lights and decorations, However our original order got lost in transit, so instead of decorating the tree on Monday we had to do it 2 days later.”

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Posted 56 years ago

“fabulous service. thank you.”

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Posted 12 years ago

“Fabulous service from start to finish”

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Posted 12 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews