Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery guys and a fab tree - we will definitely be ordering from you next year. Thank you”

Helpful Report

Posted 12 years ago

“Stunning tree. Great delivery people - very helpful and charming. Thank you and\nMerry Christmas!”

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Posted 55 years ago

“This was our 2nd delivery as our first one did not turn during our alloted turn and we were not informed that it wasn't going to turn up on the day selected. Upon ringing the lady was extremely helpful and advised that the driver was running 3hrs late. At this point it was 5.10pm! She kindly rebooked us in for the next day, which duly arrived in the allotted time. Then I realised that I had forgot to order a collection in January!\n”

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Posted 12 years ago

“Beautiful tree - best we have ever had!”

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Posted 16 years ago

“Great delivery tree.”

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Posted 12 years ago

“Lovely little tree, just the right size. Now planted in the garden.”

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Posted 15 years ago

“Very pleased with the tree and service. I will certainly use the company again”

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Posted 12 years ago

“The tree is perfect thank you the Headteacher and Deputy thought it was beautiful”

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Posted 12 years ago

“A great service again. Two friendly delivery guys (Ish and Abdul) both of whom had a big smile despite having 70 trees to deliver yesterday!\n\nLook forward to using you again next year.”

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Posted 12 years ago

“Perfect Service”

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Posted 55 years ago

“Ish was FANTASTIC! we love our tree!”

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Posted 55 years ago

“Excellent Design”

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Posted 55 years ago

“Great tree, delivered early in the day and liked the small potted tree that came as an extra.Very happy with service”

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Posted 55 years ago

“All great, thank you”

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Posted 55 years ago

“Our tree was lovely !”

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Posted 15 years ago

“Perfect”

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Posted 55 years ago

“Excellent service and delivery.”

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Posted 55 years ago

“The tree is BEAUTIFUL! The man who came to deliver was efficient and helpful - he even agreed to carry it up one floor for me. Delighted!”

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Posted 55 years ago

“Brilliant, friendly and efficient service. Thank you so much.”

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Posted 12 years ago

“Excellent service, the installer was punctual, courteous, tidy and efficient. And the end result was fantastic!”

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Posted 55 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews