Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He was great”

Helpful Report

Posted 56 years ago

“Excellent service- very kind and friendly. An amazing experience, overall. Very satisfied!”

Helpful Report

Posted 12 years ago

“Super great service. Both sets of helpers totally fantastic! Ben & bennie also very informative & accommodating. Will recommend & use next year. Thank you.”

Helpful Report

Posted 13 years ago

“What a great service! Two very helpful and cheerful delivery men who made great efforts to do a good job. The tree is beautiful, fresh and has kept it's needles well. Thank you. We'll order again.”

Helpful Report

Posted 56 years ago

“The tree is lovely”

Helpful Report

Posted 56 years ago

“Great delivery guys and a fab tree - we will definitely be ordering from you next year. Thank you”

Helpful Report

Posted 12 years ago

“Stunning tree. Great delivery people - very helpful and charming. Thank you and\nMerry Christmas!”

Helpful Report

Posted 56 years ago

“This was our 2nd delivery as our first one did not turn during our alloted turn and we were not informed that it wasn't going to turn up on the day selected. Upon ringing the lady was extremely helpful and advised that the driver was running 3hrs late. At this point it was 5.10pm! She kindly rebooked us in for the next day, which duly arrived in the allotted time. Then I realised that I had forgot to order a collection in January!\n”

Helpful Report

Posted 12 years ago

“Beautiful tree - best we have ever had!”

Helpful Report

Posted 16 years ago

“Great delivery tree.”

Helpful Report

Posted 12 years ago

“Lovely little tree, just the right size. Now planted in the garden.”

Helpful Report

Posted 15 years ago

“Very pleased with the tree and service. I will certainly use the company again”

Helpful Report

Posted 13 years ago

“The tree is perfect thank you the Headteacher and Deputy thought it was beautiful”

Helpful Report

Posted 13 years ago

“A great service again. Two friendly delivery guys (Ish and Abdul) both of whom had a big smile despite having 70 trees to deliver yesterday!\n\nLook forward to using you again next year.”

Helpful Report

Posted 12 years ago

“Perfect Service”

Helpful Report

Posted 56 years ago

“Ish was FANTASTIC! we love our tree!”

Helpful Report

Posted 56 years ago

“Excellent Design”

Helpful Report

Posted 56 years ago

“Great tree, delivered early in the day and liked the small potted tree that came as an extra.Very happy with service”

Helpful Report

Posted 56 years ago

“All great, thank you”

Helpful Report

Posted 56 years ago

“Our tree was lovely !”

Helpful Report

Posted 15 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews