Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service and perfect tree. Thank you!”

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Posted 11 years ago

“Oustanding service and good communication. The tree was of excellent quality and looks amazing. Delivery was on time and the driver called us prior to attending. Overall, very good service and would no hesitate to recommend”

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Posted 11 years ago

“There is something magical about having a tree delivered to your door by two beaming fellas wearing father christmas hats and kilts. This is the 2nd year we have had a tree from Pines and Needles and will be back year after year. I haven't seen more handsome trees anywhere.”

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Posted 11 years ago

“Great service and good value. Thank you. Grange Montessori Nursery www.grange.cx”

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Posted 11 years ago

“Fabulous service!”

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Posted 11 years ago

“A beautiful tree inter-leaved (excuse the pun!) with oak leaves :)”

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Posted 11 years ago

“Without Sonny your service would have been a joke. We ordered at 12ft tree. An 11ft tree turned up and we rejected. Called office who were slow and not apologetic. Sonny went to Fulham and returned with fantastic tree. If we hadn't had Sonny as a driver I am not sure what would have happened. What shambles are you running that your load vans up the night before with the wrong size trees?”

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Posted 12 years ago

“perfect! very happy with everything!!\nand the delivery was great and punctual, and always contacted me to let me know the time. Thank you guys very much and for the beautiful free decorated wreath”

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Posted 55 years ago

“Excellent customer service”

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Posted 55 years ago

“The delivery was at 1.30pm instead of 8am-1pm. One long bottom branch was broken, so it looks a little uneven but apart from that, the tree looks good. Mike was very good.”

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Posted 55 years ago

“Perfect”

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Posted 55 years ago

“As wide and full as it is tall! Great tree!”

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Posted 55 years ago

“Very good service!”

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Posted 12 years ago

“Many thanks for the fabulous tree and great service.\nHappy Christmas”

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Posted 12 years ago

“Our tree was absolutly beautiful. Delivery was quick and gentlemen very nice who delivered it. Thank you so much.”

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Posted 55 years ago

“The delivery was fine but our tree turned out to be a disappointment. It was totally dead and shedding like crazy by Dec 20th. By Christmas eve it fell apart and lights and decorations literally fell off. We had to take it down late on Christmas day. Dreadful.”

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Posted 55 years ago

“really good service - will use you again. Beautiful tree.”

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Posted 12 years ago

“A beautifully shaped tree 5 stars”

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Posted 55 years ago

“My tree is AMAZING\nThe best tree I have ever had.\nAm so enjoying it.\nThank you”

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Posted 55 years ago

“Great tree and great service from pines and needles, same about the delivery company look forward to next year. Tree been up for nearly 3weeks and as good as new.”

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Posted 55 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews