Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was fine but our tree turned out to be a disappointment. It was totally dead and shedding like crazy by Dec 20th. By Christmas eve it fell apart and lights and decorations literally fell off. We had to take it down late on Christmas day. Dreadful.”

Helpful Report

Posted 56 years ago

“really good service - will use you again. Beautiful tree.”

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Posted 12 years ago

“A beautifully shaped tree 5 stars”

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Posted 56 years ago

“My tree is AMAZING\nThe best tree I have ever had.\nAm so enjoying it.\nThank you”

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Posted 56 years ago

“Great tree and great service from pines and needles, same about the delivery company look forward to next year. Tree been up for nearly 3weeks and as good as new.”

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Posted 56 years ago

“The tree was an abosolute triumph; a perfect shape.”

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Posted 19 years ago

“Tree is so beautiful. Thank you.”

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Posted 56 years ago

“Excellent customer service, Susan Henderson was lovely, the delivery drivers courteous.\nWould recommend to friends and re-use next year.”

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Posted 56 years ago

“Impressed with your ability to fix a problem when it occurs. Many thanks - Tracey”

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Posted 56 years ago

“all went according to plan thank you.”

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Posted 12 years ago

“On time, helpful and polite.”

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Posted 12 years ago

“very happy, thank you”

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Posted 12 years ago

“Very plaesed with everything\nThanks \nTim”

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Posted 12 years ago

“you really surpassed yourselves a lovely big fat bushy tree its gorgeous thank you”

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Posted 16 years ago

“Prompt, friendly and helpful service. The products are beautiful.”

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Posted 12 years ago

“Beautiful tree and great service!”

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Posted 56 years ago

“Excellent delivery service. Thank you. Nice tree too.”

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Posted 56 years ago

“The tree is the best you have sent me yet and I am extremely happy with it. Only thing is that I think I was due to receive some complimentary mistletoe and holly but there was no holly, I only got mistletoe! Tavia Cottam”

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Posted 13 years ago

“The tree was delivered within the booked time period - Ish and his team were great and put it in the stand for me.\nThe tree is beautiful - lots of great comments from our team.\nThanks and Merry Christmas!\n”

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Posted 12 years ago

“Ish and his Assistant were great. Lovely guys, quick and efficient. Thank you”

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Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews