Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eliot was brilliant. So helpful and friendly. Great service!”

Helpful Report

Posted 4 years ago

“With all the uncertainties this Christmas, picking our tree was the one of the few fun experiences. The staff at Pines and Needles Ealing Broadway did a great job, in particular Milo, who helped my family with tree selection and carrying. Thanks.”

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Posted 4 years ago

“Very pleased with the service from Milo at Ealing. The kilts worn added to the festive spirit! Great!”

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Posted 4 years ago

“Jamie and Cameron at Pines and Needles in Wimbledon Park were awesome! Despite being the end of a long day (cold and dark), Jamie told us about the qualities of the different types of trees and patiently helped us find the perfect tree, with a smile! We are thrilled. Excellent experience and impressive employees! Many thanks. Kind regards, Loraine”

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Posted 4 years ago

“James and Harrison at the Acton site were extremely helpful and knowledgeable about the trees. Second year we’ve bought our tree from Pines and Needles and really pleased with the quality, thanks!”

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Posted 4 years ago

“The kids love the tree so it well worth slogging it through the rain to pick it up. Found the selection good and absolutely lovely service from Dimo! Merry Christmas”

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Posted 4 years ago

“Rushed out after the announcement to pick up our tree early. We found the perfect 8ft tree and Dimo was so helpful managing to get it into my small car in the rain. Really appreciated his extra effort all the while joking around!”

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Posted 4 years ago

“Lovely service from Milo at Ealing. Cheerfully helped our family to choose a tree, then helped to load it into our car. Great service. Would recommend. Thanks.”

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Posted 4 years ago

“The Ealing team were so helpful and friendly. They gave me constructive advice knowing right away I was not in love with my first choice. They guided me to the perfect little tree-dude whose been named Carl. Thank you Ilyan for being so bubbly at 7pm in the cold!”

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Posted 4 years ago

“PIP is an excellent ambassador for your team. The tree I bought looks brilliant in my friend's 4th floor flat and Pip reduced plastic use by letting me take it home unwrapped . PINE scents now fill the apartment. It's beginning to feel a lot like Christmas again. Thank you Pip.”

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Posted 4 years ago

“Really brilliant experience in Battersea park today. Still great stock, with lots of lovely trees to choose from, despite many people buying their trees really early this year. Julen was helpful and friendly with me and I saw very patient with another customer. All team appreciate significance of finding the 'perfect' tree and if people being indecisive is annoying, they certainly do not show it. Happy Christmas all!”

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Posted 4 years ago

“If I could give them 6 I would , no queues, parking and amazing service and to cap it all free mistletoe ( not sure how that works in tier three ). I think Kenwood without doubt deserve jock of the year”

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Posted 4 years ago

“Great service from daniel F, assisted me in picking the perfect tree for my house! Thanks Dan!”

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Posted 4 years ago

“fabulous! definitely buying from Pines and Needles again next year”

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Posted 4 years ago

“Brilliant, friendly & caring - well worth the delivery to the room”

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Posted 4 years ago

“2nd attempt at review Served by a lovely young man called Jed. He was very cheerful and helpful in helping me choose a tree and I lived the kilt! Very satisfied with the service. Merry Xmas.”

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Posted 4 years ago

“Was served by a lovely, helpful young man called Jed. Cheerful and helped us with the tree. Loved the kilt! Thank you Jed.”

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Posted 4 years ago

“Went with my young son to Ealing Broadway a couple of weeks ago to buy a tree. Really lovely service. Milo was attentive and made the experience feel special for my son. Thank you.”

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Posted 4 years ago

“Lovely, kilted staff!”

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Posted 4 years ago

“Had a great experience at the Ealing Broadway store last week, all staff were polite and friendly, in particular Milo helped me pick a tree and then carried it to my car !”

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Posted 4 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews