Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slightly late (after 5 pm) but not a problem - apologetic and courteous. Trees as good as ever.”

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Posted 56 years ago

“Tree was delivered on time and in good condition.”

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Posted 12 years ago

“Without a doubt the most beautiful tree we have ever had. Thank you!”

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Posted 16 years ago

“Tree was lovely”

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Posted 56 years ago

“Delivery guys very helpful and the tree is stunning! Thank you so much Pines & Needles!”

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Posted 12 years ago

“The quality of this tree was acceptable”

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Posted 16 years ago

“Very pleased with my gorgeous Christmas tree! It smells lovely too!”

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Posted 56 years ago

“Just great, all the trees were the right size.\nThanks”

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Posted 12 years ago

“Great service!”

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Posted 12 years ago

“Excellent; Ish is always friendly and helpful; great personality”

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Posted 12 years ago

“Lovely tree, so far holding up well!”

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Posted 20 years ago

“Excellent. Very thoughtful delivery men.”

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Posted 56 years ago

“Everything was to the highest standard!”

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Posted 12 years ago

“We got a fantastic tree!”

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Posted 16 years ago

“Very quick and tidy and charming too!”

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Posted 56 years ago

“for the last few years the trees are getting worse and worse; last year my 7ft tree had a top spike of about 2 feet so in effect it was a 5ft tree. I complained and this year I got a free 7ft tree; it was indeed 7ft but it was very skinny with very sparse and spindly branches. Not very happy l and will have to think twice abut ordering a tree from you again - after about 6 years of loyalty, I'm not happy with the service provided. Sorry :(ch”

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Posted 11 years ago

“Amazing tree...best we've ever had in terms of shape (& height too actually)& this is the first year ordering it online, instead of traipsing to the DIY store & debating which one to get. The thought of doing that with a toddler & a baby in tow did not appeal!!Will definitely be ordering again next year.”

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Posted 56 years ago

“Beautiful tree and it still looks good, it's 3rd Jan now !”

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Posted 15 years ago

“The tree is lovely but the trunk was cut a little short to our delivery man had to cut off the bottom branches of the tree. Also I needed to clean it as some of the branches were covered in mud. Martin called before delivery and he was very helpful.”

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Posted 56 years ago

“A wonderful tree - everyone on the office has commented on how fresh and full it is. \n\nThe deleivery was smooth - the driver called to let me know when he'd arrive and they delivered it quickly and set it up in the stand efficiently. They also helped to move some furniture that was in the way.\n\nOnly one suggestion I might make is that they could bring a broom and clean up any needles that are dropped when the tree is set up.\n\nGenerally, really happy with the service!”

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Posted 12 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews