Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were really impressed with the tree, perfect size and perfectly bushey! Right size for our office.”

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Posted 56 years ago

“Great service, tree looked fantastic!”

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Posted 56 years ago

“Absolutely FANTASTIC!!! Thank you all so much. The tree is beautiful and the children at Eastcote Primary School had a superb evening decorating it. It was so perfect I decided to have a real tree for home this year. Thank you all for your wonderful help and superb service.\nRegards\nLorna\nEastcote Primary Chairperson\n”

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Posted 12 years ago

“very good service indeed!\nTree came as you said:Between 9am and 5pm. Was in great condition. smells wonderful and is beautiful. THANK YOU”

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Posted 12 years ago

“Excellent service, good value and great tree!”

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Posted 12 years ago

“no tree arrived”

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Posted 16 years ago

“Great service, tree came on time and it looks fabulous. Thank you!”

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Posted 12 years ago

“Fantastic service - this years tree isn't quite right and without question a replacement is being delivered on Saturday :-)”

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Posted 12 years ago

“It's lovely, if a little bigger than I expected!”

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Posted 19 years ago

“Ive ordered my tree from you guys for years without any problems. This year's delivery was awful. I had someone wait at my house all day yesterday but the tree never arrived at all.\nI phoned and complained and was told it would be there before 9am today. It arrived at 9.20. i was late for work so this hasnt been the best experience in all honesty.\n\nLisa Smith\nIG6 1PF\n\n\n\n\n\n\n\n\n\n\n”

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Posted 12 years ago

“Potted in red pot. Thank you, very colourful”

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Posted 56 years ago

“Lovely tree, delivery on time and very helpful driver. Thankyou very much!”

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Posted 12 years ago

“Considering I live in Wembley and your shop is in North Wembley, my tree wasn't delivered untill after 11pm and then it was left outside without anyone letting me know it had been delivered. I had a call at 11pm to let me know it was on the way but I was in bed. I wasn't impressed with the service at all”

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Posted 13 years ago

“Great service, lovely tree, the base could have done with levelling off to make it easiser to keep in straight in the stand.”

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Posted 12 years ago

“Fantastic service all round. My Christmas tree is top quality. Thick and bushy, what I would have picked myself.”

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Posted 56 years ago

“Absolutely beautiful tree, the best I've ever had! Will definetely be purchasing from you again next Christmas. Thanks a lot Linda”

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Posted 56 years ago

“Great service - lovely tree - thank you!”

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Posted 13 years ago

“Excellent =-) best service ever”

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Posted 56 years ago

“Very full tree but will go for a taller tree next time.”

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Posted 56 years ago

“All great. Lovely tree as usual. Thank you.”

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Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews