Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tree is lovely & healthy. But was delivered nearly two hours over the estimated delivery time I requested & I didn't receive a call from the driver at all”

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Posted 12 years ago

“I received an alternative as these were not in stock, but I was happy with them nonetheless.”

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Posted 15 years ago

“Great tree”

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Posted 15 years ago

“Your friendly staff & service ... HAPPY”

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Posted 11 years ago

“really happy with the tree and service. Thank you pines & needles....see you next year!”

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Posted 11 years ago

“I ordered my tree yesterday as I wanted the option of a decoration service. \n\nI live in St Albans and there is a pines & needles \nlocal store who deliver trees for £15:00.\n\nI live just out side the M25 not far from Watford which is within the M25.\n\nI am really disappointed that I have to pay such a high premium as the delivery and decoration Service come to £160:00. \n\nI rang yesterday and spoke to Bunty who is a great sales person & he did explain why.\n\nFrom a customer service point your spot on however I am not happy that I had to pay so much as being just out of the M25. \n\nGoing forwards for this reason I will have to buy the tree locally & do my own decorations.\n\nBest regards \n\nKelly”

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Posted 11 years ago

“Wow!! I think the tree has only dropped about 8 needles in total since delivery on December 18th... I'll definately be getting one next year!”

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Posted 15 years ago

“Thank you so very much for the replacement and additional icicles you sent. They are wonderful and it was very kind of you to add the extras. Happy new year!\n\nKay Coulton”

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Posted 11 years ago

“Athough the tree arrived a little after the allocated time-slot (8am - 1pm), it is the best tree that we have had! The shape and height are just perfect!”

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Posted 12 years ago

“the tree's great & still seems okay nearly 2 weeks later”

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Posted 56 years ago

“Nice delivery guys - very helpful, re-positioned the tree when i asked.”

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Posted 13 years ago

“Really beautiful tree and on-time, polite delivery. Very happy.”

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Posted 56 years ago

“V good service. V efficient and friendly delivery men too.”

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Posted 56 years ago

“a very nice looking tree”

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Posted 19 years ago

“Lovely tree, good quality and size. It was great to have a delivery service. Only minor issue was waited all day and it came right at end of delivery window, so would have been better if could track delivery or be given a tighter delivery window.”

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Posted 56 years ago

“Larry was great! They were right on time and very friendly! Hope they liked the jam tarts!!”

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Posted 12 years ago

“a few needles dropped but overall excellent”

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Posted 15 years ago

“Excellent service, and very helpful delivery from Abdulla - thanks.”

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Posted 13 years ago

“Absolutely gorgeous tree!”

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Posted 15 years ago

“Tree is amazing, as expected!!! It arrived at 7.30pm though. They were running behind with their deliveries.”

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Posted 12 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews