Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a terrible start you made it perfect, Nightfreight let me down on my Friday13th delivery, after speaking to one of you this was sorted in an instant, and i ended up with two fabulous trees which i was told if two turned up i could keep it, well you made a friend of mine smile when she put up this other tree! she lost her mum three weeks previous, so it was nice to give it to her. thank you again.”

Helpful Report

Posted 56 years ago

“wldn,t have thought to get them for decorations..brill they got put in order”

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Posted 15 years ago

“order changed from 6ft quickly with no hassle..brilliant”

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Posted 15 years ago

“Really stunning tree”

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Posted 19 years ago

“Very pretty garland”

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Posted 19 years ago

“Mike was really friendly and seemed to enjoy his job”

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Posted 12 years ago

“Great service as usual. Fantastic delivery team - thanks Ish. See you on 27 Dec to collect the tree!”

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Posted 13 years ago

“Beautiful tree, exactly as expected, thank you.”

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Posted 56 years ago

“Great service, friendly and efficient!!!”

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Posted 12 years ago

“Hi, the tree is huge - bigger than expected! It smells lovely and is a good quality tree though, thank you! However, the tree appears to have a birds nest in it (luckily no birds) so this was a bit sad to see. Also, the delivery was not great. It was delivered on time which was good, and we received the phonecall beforehand as promised. However, the tree was sort of dumped on us and not taken up the stairs as requested, the free mistletoe did not arrive, and the boy (young) who brought the tree to the door hardly spoke to us - just handed me the docket and told me to sign. This is all fine as we have the tree we wanted but not quite the service level I expected.”

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Posted 56 years ago

“Great service and nice delivery guys”

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Posted 56 years ago

“Delivered promptly and efficiently”

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Posted 12 years ago

“The tree looked fantastic”

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Posted 19 years ago

“Beautiful tree! Thank you.”

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Posted 12 years ago

“Beautiful tree”

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Posted 16 years ago

“great service, thank you”

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Posted 12 years ago

“Great service, arrived ahead of time, which really helped. Lovely tree this year (think it's the best we've had)”

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Posted 12 years ago

“Excellent from start to finish”

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Posted 12 years ago

“Very prompt delivery service and the tree is perfect and in brilliant condition!\nThank you :)”

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Posted 12 years ago

“Yhe first tree we got was very dry when we opened it so your driver replaced it with an excellent one.”

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Posted 19 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews