Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went to the Chiswick store tonight to pick up our first tree together. James was really helpful in helping us decide which tree would look best. Tirelessly getting us new trees out and holding them up until we made our choice. Now it's back at home and looks great!”

Helpful Report

Posted 6 years ago

“Excellent time with Lucas in WendoverWood ! We find the perfect tree , thank’s to him, very friendly ! The tree looks great !”

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Posted 6 years ago

“Having used P&N for many years this year was terrible - the outdoor tree arrived without the proper pot and covered in mud, the indoor tree is leaning at 30 degrees and despite many e mails to customer service i have not been called back to rectify the issue.”

Helpful Report

Posted 6 years ago

“I should have known better than to use P&N after I used them in 2018 and they gave me a tree that was infested with ladybirds! Anyway, cut to 2019. Ordered tree. It was meant to be delivered between 6pm - 10pm on Tuesday. I left work early to make sure I was home for 6pm. Got my first call from P&N at 9:25pm telling me the tree would be delivered 'within the hour'. No delivery by 10:45pm. Called them at 10:50pm and was told I was the next delivery and they were 'on the way'. Get a call from P&N and 11pm telling me (by a very angry driver who wouldn't stop ranting to the point I couldn't get a word in) that my tree would be with me 'within the hour'. He gave me the option of getting it delivered the following day which I accepted as I's already been waiting 5 hours. I'm now at 3:20pm the following day and haven't heard from P&N despite calling them 4 times, leaving a voicemail and emailing them. Bunch of jokers, go with 'Patch' instead.”

Helpful Report

Posted 6 years ago

“We bought a tree last night in Chiswick. I was overly excited as it was my first time getting a REAL tree. Brandon was exceptionally helpful and taught us how to look after our tree to keep it in a good condition all the way up to Christmas. We've put the tree up and it looks great in our flat! Thanks x”

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Posted 6 years ago

“Excellent selection, great service from Sam at Chiswick. Thanks”

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Posted 6 years ago

“Brandon at the Chiswick Pines and Needles was very friendly and informative. Very happy with our purchase”

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Posted 6 years ago

“Picked up our Christmas tree today. The selection was great and Dimos really made the experience lots of fun. He was knowledgeable and really helpful. Great service. We’re really happy with our tree.”

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Posted 6 years ago

“Michael @ the Upper Holloway store provided excellent customer service and was extremely knowledgable about the products and trees. Really friendly and we’re very happy with our tree ! Thanks Michael !”

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Posted 6 years ago

“We got a small Christmas tree from the Chiswick branch yesterday, and was served by Brandon who was very helpful. I was transporting the tree home on the back on my bike, and Brandon offered lots of helpful tips on how to tie it to the bike etc. My daughter is super happy with the tree- thank you very much! Happy Christmas! Frida & Camilla”

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Posted 6 years ago

“Bought a tree today. Sam was extremely helpful! He was friendly, patient, helpful and certainly made our tree shopping enjoyable!”

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Posted 6 years ago

“I bought a tree today from Pines and Needles and I really enjoyed the service. Large choice of trees and very friendly staff. Anya was really helpful.”

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Posted 6 years ago

“I bought a tree today from Pines and Needles and I really enjoyed the service. Large choice of trees and very friendly staff. Anya was really helpful.”

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Posted 6 years ago

“Many thanks to Brandon at Pines and Needles Chiswick who was very friendly and helpful in helping us select our perfect tree!!!!”

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Posted 6 years ago

“Had no intention of buying a tree that day, but the trees were so beautiful we couldn't walk away. Timos is the absolute best at finding you your dream tree, and nothing is too much. His enthusiasm really spread the Christmas cheer and we left with big smiles on our faces. Thank you Timos!”

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Posted 6 years ago

“Great bunch of guys, great service by Brandon.”

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Posted 6 years ago

“Good morning, I have been buying your tree for over four years and always purchased a 7 ft Norman for delivery last week November. This year the tree is compliantly dry and has last all his needle. it is watered every day in an American tree base that retain water. I am extremely disappointed with the poor quality of the tree. Pine and needles are becoming very expensive and are increasing their price every year. I will have order a tree from a local florist as the price are becoming similar. Best regards”

Helpful Report

Posted 6 years ago

Dear Customer, Sorry to see that your rating is low. Please do take a look at our quality guarantee here: https://www.pinesandneedles.com/pages/fresh-christmas-trees. Out Christmas trees are natural products so we cannot guarantee look, shape or freshness hence our guarantee policy.

Posted 6 years ago

“Superb customer service from Finn in Fulham. Thank you again for our gorgeous christmas tree!! We are your biggest Finnish fans! - Emmi & Maiju”

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Posted 6 years ago

“Got a lovely tree, just the size we wanted, with minimal difficulty at Wendover Woods thanks to friendly and helpful service from Lucas and Anya. We also heard about their work building a school in Cambodia. Well done and keep up the good work. Best wishes, Roger & Maggie.”

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Posted 6 years ago

“We went and got our Christmas tree this weekend from Victoria Park, where Natalie was really friendly and helpful, telling us about all the different trees, including all the pros and cons of each one. Brought from Pines and Needles for the last couple of years and very happy with our tree each time”

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Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews