I should have known better than to use P&N after I used them in 2018 and they gave me a tree that was infested with ladybirds! Anyway, cut to 2019. Ordered tree. It was meant to be delivered between 6pm - 10pm on Tuesday. I left work early to make sure I was home for 6pm. Got my first call from P&N at 9:25pm telling me the tree would be delivered 'within the hour'. No delivery by 10:45pm. Called them at 10:50pm and was told I was the next delivery and they were 'on the way'. Get a call from P&N and 11pm telling me (by a very angry driver who wouldn't stop ranting to the point I couldn't get a word in) that my tree would be with me 'within the hour'. He gave me the option of getting it delivered the following day which I accepted as I's already been waiting 5 hours. I'm now at 3:20pm the following day and haven't heard from P&N despite calling them 4 times, leaving a voicemail and emailing them. Bunch of jokers, go with 'Patch' instead.