Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks to Brandon at Pines and Needles Chiswick who was very friendly and helpful in helping us select our perfect tree!!!!”

Helpful Report

Posted 6 years ago

“Had no intention of buying a tree that day, but the trees were so beautiful we couldn't walk away. Timos is the absolute best at finding you your dream tree, and nothing is too much. His enthusiasm really spread the Christmas cheer and we left with big smiles on our faces. Thank you Timos!”

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Posted 6 years ago

“Great bunch of guys, great service by Brandon.”

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Posted 6 years ago

“Good morning, I have been buying your tree for over four years and always purchased a 7 ft Norman for delivery last week November. This year the tree is compliantly dry and has last all his needle. it is watered every day in an American tree base that retain water. I am extremely disappointed with the poor quality of the tree. Pine and needles are becoming very expensive and are increasing their price every year. I will have order a tree from a local florist as the price are becoming similar. Best regards”

Helpful Report

Posted 6 years ago

Dear Customer, Sorry to see that your rating is low. Please do take a look at our quality guarantee here: https://www.pinesandneedles.com/pages/fresh-christmas-trees. Out Christmas trees are natural products so we cannot guarantee look, shape or freshness hence our guarantee policy.

Posted 6 years ago

“Superb customer service from Finn in Fulham. Thank you again for our gorgeous christmas tree!! We are your biggest Finnish fans! - Emmi & Maiju”

Helpful Report

Posted 6 years ago

“Got a lovely tree, just the size we wanted, with minimal difficulty at Wendover Woods thanks to friendly and helpful service from Lucas and Anya. We also heard about their work building a school in Cambodia. Well done and keep up the good work. Best wishes, Roger & Maggie.”

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Posted 6 years ago

“We went and got our Christmas tree this weekend from Victoria Park, where Natalie was really friendly and helpful, telling us about all the different trees, including all the pros and cons of each one. Brought from Pines and Needles for the last couple of years and very happy with our tree each time”

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Posted 6 years ago

“Great customer service from James on Sunday at Chiswick. Excellent choice of trees, and a very generous 6 foot tree. Looks great. Thanks”

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Posted 6 years ago

“Great service in Barnes on Friday. Very helpful young man called Harry helped me carry the tree to the car park. Very happy customers.”

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Posted 6 years ago

“Great service from Archie at Wendover Woods. Friendly and helpful and did it all with a smile. Also took the tree to my car, great service at a great price.”

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Posted 6 years ago

“Nice experience in WendoverWood with Lucas ! The tree is absolutely perfect, thank you and well done for the Cambodian School !”

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Posted 6 years ago

“I popped in the Chiswick shop for some loose branches. I was served by Brandon who was extremely helpful and kind, netting the branches so I can carry them easier. I could take as many as I liked for the small donation to their chosen charity. Thank you Pines and Needles for the great service and good start of this year's Christmas season.”

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Posted 6 years ago

“Huge thanks to Julen from Spain at the Fulham branch who hand delivered my tree for me very last minute. Such a life saver after he finished work. Thank you so much Julen!! And to Finn for sawing off the tree again and helping with the lights. Always smiling. :) Let’s see how my Nordmann fares. It’s been a week now and seems very good - been keeping the water topped up and the room heat on low.”

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Posted 6 years ago

“Anya was really helpful. We've got a lovely tree !”

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Posted 6 years ago

“Finn from Pine and Needles was very friendly and efficient and the tree was delivered by an equally enthusiastic gentleman the next evening, it could not have been a better experience.”

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Posted 6 years ago

“James at the Turnham Green branch provided 10/10 service and even brought some festive spirit! Thank you!”

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Posted 6 years ago

“Can't believe the difference a year can do to a company .I have been buying from you for 5 years no problems, no delivery on the due day then promised next day no tree, then it was delivered after I'd canceled it , i needed it for the weekend as my daughter's were both home from uni. Pines and needles blamed the couriers, I'm sure they would ! If you need a tree for a specific day/weekend , get in the car and pick one up more fun ! I will never use pines and needles again ! Ian merry christmas to all readers of this review 😁”

Helpful Report

Posted 6 years ago

HI Ian, Sorry to hear about your experience with us this year. As you said yourself you've been buying with us for five years now without any issues. However as with any business issues with deliveries do arise and where we can we will do our best to try to sort it out. Please accept our apologies for this year. Contact me: marketing@pinesandneedles.com and I can talk to you further

Posted 6 years ago

“Really happy with my new tree and great customer service in Battersea Park over the weekend by the charming Harry. Will defo be back next year.”

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Posted 6 years ago

“We buy our Christmas tree from the Maida Vale shop every year but this year Terrell Codling made the experience a whole lot better. He was exceptional and we got our best tree ever. Merry Christmas Everyone!”

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Posted 6 years ago

“Sam was great helping us with our tree in Chiswick, Merry Christmas!”

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Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews