Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kensu was such a great help to us in helping find a perfect tree for our Christmas! There was a huge range to choose from, all lovely and Kensu helped us narrow down the best one! Thanks to Kenwood House!”

Helpful Report

Posted 6 years ago

“Our tree from Kenwood house is so beautiful! We picked it up with a stand and all cost less than expected. Kenzu was a big help too with holding out trees for us to choose from.”

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Posted 6 years ago

“Jim at the Chiswick branch was extremely helpful”

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Posted 6 years ago

“Great service from Michael at the Pines and Needles Holloway Road store! He was very patient with my and my daughter and his advice was very useful! Cheers Michael!”

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Posted 6 years ago

“Have just bought a lovely Christmas tree in Maida Vale Pines and needles. Thank you to Jake for your patience and help- From a super fussy customer!!!”

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Posted 6 years ago

“Lucas was very helpful and informative at Wendover Woods. Thank you”

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Posted 6 years ago

“Most terrible service - rude and inefficient staff. No care for your home. Zero customer service. Ordered two sets of lights for the tree - they came and were different colours - nobody checked before putting them on the tree. Response from pines and needles were that they would send another set sometime in the next 4 days...couldn’t do anything sooner. Tree then had to be laid down on the floor for all lights to be removed and one set put back on - total joke.”

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Posted 6 years ago

“We just got a lovely tree in Wendoverwoods, Anya and Lucas was so friendly and very helpful. Thank you !”

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Posted 6 years ago

“Finn at Kenwood House was so friendly, helpful and cheerful even with the damp cold weather. A real asset for your company.”

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Posted 6 years ago

“Ordered a 5ft tree and the tree that arrived was not 5ft. They then very grumpily offered the other tree they had in the van. This tree was slightly taller but looked poor. It is not acceptable that as we were the last people being delivered to we received such a poor quality tree. For over £300 the tree itself, decorations and overall service was very bad. We use Pines & Needles every year and we will not be using again.”

Helpful Report

Posted 6 years ago

“Very happy with service Finn @ kenwood house gave us in choosing our Xmas tree.”

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Posted 6 years ago

“We brought our tree and wreath from the shop in wendover woods. Lucas and Anya were very friendly and so helpful. They helped us pick the perfect tree for our home and gave us some advice on how to look after the tree. They were wonderful, as well as the selection of trees available. Would definitely recommend them to others.”

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Posted 6 years ago

“James from the Chiswick location was great, helped us find the right tree. The tree is perfect shape anf looks lovely in our flat! Thank you James!”

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Posted 6 years ago

“Do not order from these buffoons unless you want your Xmas ruined. Ordered tree for a specific date (Xmas party) and was charged but no tree arrived. Called up and was told tree would be there two days later. Cancelled order and had to wait 5 days for refund. USELESS.”

Helpful Report

Posted 6 years ago

“Bought Christmas tree for second year running from Chiswick. Good selection of trees, Sam was very helpful and knowledgable and took tree to car - thanks All that and helping an education charity too!”

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Posted 6 years ago

“Sam and Brandon (Chiswick) offer great and efficient service; very friendly, flexible, and giving of their time. A pleasure to deal with.”

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Posted 6 years ago

“I bought a beautiful tree from Kenwood House for a very special Christmas at home. It looks stunning and I can't wait for my guests to see it on Christmas Day. Frank at Kenwood was so helpful and polite and understood exactly what I wanted. See you next year Frank at Kenwood.”

Helpful Report

Posted 6 years ago

“Visited the Chiswick location and Sam was very friendly and helpful. I couldn't find exactly what I wanted but he offered to unwrap a couple of other trees that he thought were going to work for me...and we found it! Thanks Sam, it looks great!”

Helpful Report

Posted 6 years ago

“Wendover Woods, Lucas and Anya made our day- first time shopping there. We normally get our trees in Chesham but they tend to only do up to 8/9 foot. Grabbed an 11ft tree from Wendover Woods. Both Lucas and Anya were very friendly for our first trip buying Xmas trees with Pines and Needles. Helped take them out and show them plus it was really hard to get the 11ft through the netting machine - give the guys a bigger net machine next year! - so Lucas and Anya had to tie the tree up in several places before it could go through the machine. Lucas also helped get the 11ft monstrosity into the car. It was a value tree as well so not perfect but the price was good. Expected more trees but they had a nice selection. So very happy with the tree and don't lose the team next year! Happy Christmas!”

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Posted 6 years ago

“Great service, great tree!”

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Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews