Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The people are friendly and efficient. The trees I've had for about 10 years now have always been fresh and healthy, and they have lasted at least two weeks with daily refilling of the water.”

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Posted 3 years ago

“good selection, easy to order and good service. Delivery team always super helpful”

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Posted 3 years ago

“Pines and Needles have never dropped a needle. For 16 years we've been coming back - never a dud tree, never a delivery slot missed.”

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Posted 4 years ago

“We order from Pines and Needles every year and always have a great experience. They have great customer service and beautiful trees.”

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Posted 4 years ago

“Thankyou for amending my order. That was easy! 🤪”

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Posted 4 years ago

“reasonable price for removing my 6ft Christmas tree. I booked a collection from my garden gate and it was taken with no fuss on the day we arranged. I did not even hear them taking it. Elka Carr”

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Posted 4 years ago

“This was my first time using Pines and Needles and my expectations were not only met, but they were also exceeded. I booked an Indoor Christmas Tree Removal and Recycling service through the website and the entire process from start to finish was seamless. The drivers who came to pick up my Christmas tree were kind, courteous, professional, and on time and they were an absolute pleasure to work with. I would highly recommend Pines and Needles to anyone looking to have their Christmas tree removed from their homes after the holiday season has ended.”

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Posted 4 years ago

“Fast delivery, friendly staff and a great-looking tree. Both delivery and collection of the tree were smooth and stress-free!”

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Posted 4 years ago

“Good quality trees and great delivery & installation guys. Definitely worth paying a bit extra for the convenience. My tree lasted 3 weeks and still looked as fresh when it was undressed as it had at the start. It seemed a shame to take it out!”

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Posted 4 years ago

“The tree turned up a day late but the quality made up for the delay. It was a beautiful shape and it kept its needles and looked really fresh until I took it down at 12th night.”

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Posted 4 years ago

“Beautiful healthy tree”

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Posted 4 years ago

“When our party was unfortunately cancelled, Pines and Needles sorted out our refund without any hassle. I also use them for our christmas tree at home every year!”

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Posted 4 years ago

“Nice tree and excellent service”

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Posted 4 years ago

“My very first time ordering a tree online and I actually think it’s the best tree we have ever had! Most beautiful to look at and has held its amazing smell the whole month.”

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Posted 4 years ago

“Great price, great tree, fast delivery!”

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Posted 4 years ago

“Great service and quite possibly the best tree we have ever had. Still alive and healthy. 100% recommend.”

Pines and Needles 5 star review on 1st January 2022

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Posted 4 years ago

“Lovely tree. Great shape. Still going strong with little dropping of needles. Thank You”

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Posted 4 years ago

“Excellent tree - very pleased with it.”

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Posted 4 years ago

“Great service! The two guys arrived as scheduled, phoned 15 mins before they arrived, tree removal was fast, efficient, and left no trace. Very polite, I’d recommend it to anyone who can’t face the nightmare of getting an old tree out of the house;)”

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Posted 4 years ago

“Great service and lovely tree”

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Posted 4 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews